Customer Satisfaction in the Field of Comprehensive Service of Refrigerated Containers in Seaports

Filina-Dawidowicz, Ludmiła; Gajewska, Teresa

doi:10.3311/pptr.10824

Cited by 13 publications

(15 citation statements)

References 8 publications

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“…In addition, one agreement could be signed between the customer and a port provider, covering particular needed services under of a comprehensive logistics service. The port ensures the execution of whole services necessary for the proper logistics service of the refrigerated containers (Filina-Dawidowicz and Gajewska, 2016).…”

Section: Comprehensive Service Of Refrigerated Containers In Seaportsmentioning

confidence: 99%

“…Comprehensive service of the refrigerated containers can be defined as "the possibility to perform many activities at the same time in one place or by one operator who is responsible for these steps completion" (Filina-Dawidowicz and Gajewska, 2016).…”

Section: Comprehensive Service Of Refrigerated Containers In Seaportsmentioning

confidence: 99%

“…Service quality and customer satisfaction are two very closely related and sometimes even identified concepts (Filina-Dawidowicz and Gajewska, 2016). The study on service quality suggests that, customers determine the quality of services.…”

Section: Customer Satisfaction Of Comprehensive Servicementioning

confidence: 99%

“…This involves the logistics centers construction in seaports' close area. Therefore, ports tend to offer growing number of high quality services to their clients and aspire to the role of logistics service providers (Filina-Dawidowicz and Gajewska, 2016).…”

Section: Introductionmentioning

confidence: 99%

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Examination of importance and range of comprehensive service for refrigerated containers in seaports

Filina-Dawidowicz

Gajewska

2018

IJAMS

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The article concerns the problems of comprehensive service for refrigerated cargo performed at maritime container terminals. It aims to determine the services range forming the comprehensive service of refrigerated containers in seaports and to examine the opinion of container terminals on customer satisfaction with the complexity of handling refrigerated containers. An approach to assess the customer satisfaction with the complexity of handling refrigerated containers has been proposed. The results of the survey conducted at five Polish maritime container terminals have been analysed. The research revealed that according to the seaports opinion the comprehensive service is important for their customers. The high-level customer satisfaction and shorter service time are the main benefits of service. The importance rating for services groups within comprehensive service of analysed cargo has been analysed. It was stated that seaports need to strengthen the implementation of logistic services group for refrigerated containers under their comprehensive service.

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Section: Comprehensive Service Of Refrigerated Containers In Seaportsmentioning

confidence: 99%

Section: Comprehensive Service Of Refrigerated Containers In Seaportsmentioning

confidence: 99%

Section: Customer Satisfaction Of Comprehensive Servicementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Examination of importance and range of comprehensive service for refrigerated containers in seaports

Filina-Dawidowicz

Gajewska

2018

IJAMS

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“…Cite as: Filina-Dawidowicz, L. (2016). Development stages of comprehensive service for perishable cargo at seaports.…”

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confidence: 99%

Development stages of comprehensive service for perishable cargo at seaports

Filina-Dawidowicz

2016

Ekonomiczne Problemy Usług

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Development stages of comprehensive servicefor perishable cargo at seaports JEL codes: R41, O18Keywords: comprehensive service, perishable cargo, seaport, service development stages Abstract: Increasing interest in perishable cargo transport and logistic services is connected with international trade growth, as well as technology and markets development. Shippers, carriers, forwarders, and logistic operators pay more attention to the quality and complexity of delivered food services within a supply chain. In particular, it refers to seaports functioning where perishable cargo is handled and different logistic services are delivered. The aim of the study is to focus on and explore the concept of comprehensive service development in seaports related to perishable cargo, and to determine the stages for developing this service in container terminals and ports refrigerated warehouses. This study is the preliminary step for a comprehensive service for perishable cargo development in seaports for the current literature. The levels of the comprehensive service development were determined. As a result, an algorithm for the implementation of a comprehensive logistics service for perishable goods in seaport was proposed.

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Integrated Approach for Planning of Intermodal Food Transport Chains Considering Risk Factors

Filina-Dawidowicz

Możdrzeń

Stankiewicz

2020

Information and Communication Technologies

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Customer Satisfaction in the Field of Comprehensive Service of Refrigerated Containers in Seaports

Abstract: Abstract

Cited by 13 publications

References 8 publications

Examination of importance and range of comprehensive service for refrigerated containers in seaports

Examination of importance and range of comprehensive service for refrigerated containers in seaports

Development stages of comprehensive service for perishable cargo at seaports

Integrated Approach for Planning of Intermodal Food Transport Chains Considering Risk Factors

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