Customer Satisfaction Evaluation of Ceramic E-Commerce Platform

He, Fu Bao; Zhang, Yi Lai; Guo, Tong Jun; Chen, Hong

doi:10.4028/www.scientific.net/amm.397-400.2681

Search citation statements

Order By: Relevance

Paper Sections

Select...

Customer Satisfaction1

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2019

Publication Types

Select...

Article1

Other1

Relationship

Self Cite0

Independent2

Authors

Journals

Cited by 2 publications

(1 citation statement)

References 2 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Necula et al [72] prove that e-commerce websites visitors' satisfaction is influenced by quality of product description. He et al [73] propose a complex model of evaluating the satisfaction in e-retail. This model is composed by four indices: business index (that mainly concerns products quality and price), function index (related to the e-store functionality like speed, easy search capabilities etc.…”

Section: Customer Satisfactionmentioning

confidence: 99%

Electronic Word-of-Mouth for Online Retailers: Predictors of Volume and Valence

Anastasiei¹,

Dospinescu²

2019

Sustainability

View full text Add to dashboard Cite

The goal of this research was to build a model that evaluates the influence of affective commitment, high-sacrifice commitment, and satisfaction on the customers’ word-of-mouth concerning an online retailer. Two word-of-mouth dimensions were considered: volume and valence. A survey was administered to 282 respondents and structural equation modeling techniques were used to process the data and test the hypotheses. Our findings show that satisfaction and high-sacrifice commitment have an important impact on both word-of-mouth volume and valence, while affective commitment only influences word-of-mouth valence. This paper offers detailed explanations of these results in light of other theories and studies in the field.

show abstract

Section: Customer Satisfactionmentioning

confidence: 99%