Customer Perceptions of the Albergo Diffuso Concept: What Makes the Difference in Terms of Service Excellence?

Vallone, Cinzia; Veglio, Valerio

doi:10.3727/108354219x15511864843902

Cited by 11 publications

(7 citation statements)

References 13 publications

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“…Leximancer (Cheng and Jin, 2019; Ma et al , 2018; Rodrigues et al , 2019), Hownet (Liu et al , 2019; Nie et al , 2020) and IBM Watson Explorer Content Analytics (Nakayama and Wan, 2018, 2019) were used less frequently. Arguably, given relatively small sample size, two articles (Micera and Crispino, 2017; Vallone and Veglio, 2019) used a manual sentiment analysis not aided by any specific software or tool. A substantial number of articles (20) used a software/tool that was not used by others.…”

Section: Methodological Evolution Of Sentiment Analysismentioning

confidence: 99%

Sentiment analysis in hospitality and tourism: a thematic and methodological review

Mehraliyev

Chan

Kirilenko

2021

IJCHM

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Purpose This study aims to conduct a systematic review and critically analyze the sentiment analysis literature in hospitality and tourism from methodological (data sets and analyzes) and thematic (topics, theories, key constructs and their relationships) perspectives. Design/methodology/approach Qualitative thematic review and quantitative systematic review were performed on 70 papers obtained from hospitality and tourism categories of two databases, namely, Web of Science and Scopus. Findings A total of 5 topics and 27 sub-topics were identified and the major theme is market intelligence. Sentiment variables were investigated not only as independent but also as dependent variables. The customer rating is the most investigated dependent variable, whereas moderators and mediators were rarely tested. Most reviewed studies did not use theory. The findings from the methodological review show that analysis of big data was rare. Moreover, testing the performance of sentiment analyzes was uncommon, and only one paper tested the performance of aspect/feature extraction. Research limitations/implications This study extends prior review studies by providing a comprehensive view of how knowledge and methodologies of sentiment analysis have developed. The identified themes and key constructs serve as a solid base for future knowledge advancement. Future research directions on sentiment analysis are also provided. Originality/value To the best of the authors’ knowledge, this study is the first comprehensive methodological and thematic review of sentiment analysis in hospitality and tourism. Based on the identified findings, the authors propose several directions for future research.

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Section: Methodological Evolution Of Sentiment Analysismentioning

confidence: 99%

Sentiment analysis in hospitality and tourism: a thematic and methodological review

Mehraliyev

Chan

Kirilenko

2021

IJCHM

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“…In addition to product and service innovations, some studies also investigated marketing innovations or new ways of communicating products and services to customers. Marketing innovation may manifest as joint or innovative marketing messages (Tolstad, 2014; Vallone and Veglio, 2019). Further, some studies examined organisational innovations or innovative ways of structuring organisational processes to facilitate tourist handling (Xiong et al , 2020).…”

Section: Systematic Literature Review Methodsmentioning

confidence: 99%

“…It is novel value creation and delivery mechanism that differs significantly from the traditional hotel (Fissi et al , 2020). Local authenticity is an essential component of Albergo Diffuso, ensuring customer satisfaction (Vallone and Veglio, 2019). Although the literature extensively investigates integrated tourism, only China has a similar concept called “Nong Jia le” (Su, 2013).…”

Section: Thematic Focimentioning

confidence: 99%

The innovation ecosystem in rural tourism and hospitality – a systematic review of innovation in rural tourism

Madanaguli

Kaur

Mazzoleni

et al. 2021

JKM

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Purpose Innovation in rural tourism and hospitality (RT) is a complex process that involves the exchange of knowledge and resources between many actors and the interrelationships between those actors in the business environment. The purpose of this paper is to provide structure to this “knowledge and resource ecosystem” through a thorough systematic review of the extant literature. Design/methodology/approach The current study uses a time-tested and reproducible systematic literature review process to identify and analyse 79 research papers that have discussed innovation in RT. Findings Through content analyses, this review identifies critical stakeholders in the innovation ecosystem, as well as the enabling and hindering roles these stakeholders play in innovation. The thematic analysis uncovers three key research foci: stakeholders and their roles, outcomes of innovation and business model innovation. The review also identifies types of innovation and critically analyses the bibliographical research profile. The authors summarise the findings in an RT innovation ecosystem model, which includes the various actors and their knowledge and resource sharing roles within the business environment. Originality/value This is one of the first systematic reviews to concentrate on RT innovation and, within that focus, on knowledge and resource networks in particular rather than on innovation in tourism in general, which was the focus of prior reviews. The authors encourage cross-pollination of ideas by introducing theories from the strategic management, innovation, knowledge management and business model innovation literature wherever appropriate. To consolidate and present the findings on the innovation process’s antecedents and outcomes, the authors present an ecosystem of innovation within the RT framework.

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“…In this study, an RHT entrepreneur is defined as a risk-taking person who is engaged in value creation for tourists based on the rurality of a region. The extant literature has listed a variety of such endeavors, including accommodation (Vallone and Veglio, 2019;Yuan et al, 2018), transportation and sightseeing (Chiodo et al, 2019), etc. Furthermore, as an extension, RHT entrepreneurship can be defined as the social systems in place that rural entrepreneurs use to carry out their entrepreneurial activities.…”

Section: Scope Of the Reviewmentioning

confidence: 99%

“…4.1.4 Miscellaneous. Other enablers of RHT entrepreneurship include local support (Ateljevic, 2009;Qu et al, 2020), the social capital of the entrepreneur (Khazami et al, 2020;Ngoasong and Kimbu, 2016), family support (Ainley, 2014;, inheritance (Barbieri, 2013), effective networking (Lovelock et al, 2010;Schmitz and Lekane Tsobgou, 2016;Shen et al, 2019;Truong, 2020), built capital or shared infrastructure (Kline et al, 2019), strong visionary leader entrepreneurs (Moscardo, 2014), entrepreneurial and spatial bricolage (Yachin and Ioannides, 2020), an education level (Haugen and Jostein, 2008), business flexibility (Li et al, 2018), farm resource slack (Kristensen et al, 2019;McGehee and Kim, 2004) and technologies such as the internet (Andreopoulou et al, 2017;van der Merwe et al, 2013). Furthermore, the egonetworks of entrepreneurs and resource providers can also act as enablers or barriers (Yachin, 2020).…”

Section: Entrepreneur and Entrepreneurial Climate-related Barriersmentioning

confidence: 99%

Entrepreneurship in rural hospitality and tourism. A systematic literature review of past achievements and future promises

Madanaguli

Kaur

Bresciani

et al. 2021

IJCHM

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Purpose Entrepreneurship in the rural hospitality and tourism sector (RHT) has received wide attention in the past decade. However, a systematic review on this topic is currently lacking. This study aims to track the progress of the RHT and entrepreneurship literature by examining the various thematic research areas, identifying the research gaps and forecasting avenues of future research on the topic. Design/methodology/approach This paper catalogs and synthesizes the body of literature from the year 2000–2020 using a systematic literature review methodology. After discussing a brief history of RHT and entrepreneurship, the current study presents a review of 101 research articles. Findings The review highlights that RHT and entrepreneurship have received relatively limited attention from entrepreneurship journals. The content analysis revealed different gaps and limitations in the understanding of entrepreneurship in RHT, including a predominance of qualitative studies with limited theoretically-grounded and generalizable empirical studies. Furthermore, a high concentration of studies is from European countries. Six main thematic research areas were identified, namely, barriers and enablers, the roles of an entrepreneur, women in RHT, influencers of firm performance, innovation and value creation and methodological commonalities. The review also advances an RHT entrepreneurship ecosystem framework to summarize the findings. Originality/value Six promising research avenues are outlined based on the six themes identified. The suggested research questions draw from allied literature on small and medium businesses, innovation, women entrepreneurship and institutions to encourage the interdisciplinary cross-pollination of ideas. The findings are summarized in a novel research framework.

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Customer Perceptions of the Albergo Diffuso Concept: What Makes the Difference in Terms of Service Excellence?

Cited by 11 publications

References 13 publications

Sentiment analysis in hospitality and tourism: a thematic and methodological review

Sentiment analysis in hospitality and tourism: a thematic and methodological review

The innovation ecosystem in rural tourism and hospitality – a systematic review of innovation in rural tourism

Entrepreneurship in rural hospitality and tourism. A systematic literature review of past achievements and future promises

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