Customer Perception toward Digital Financial Services: A Case of Pokhara, Nepal
Bharat Ram Dhungana,
Amrit Adhikari,
Deepak Ojha
et al.
Abstract:The banking industry is undergoing a significant digital transformation, embracing digital finance as a pivotal aspect of the financial system. Because of digitalization, the financial sector has seen a steady evolution in the provision of financial services over the past few decades. Digital finance service providers offer several new financial products, financial businesses, finance-related software, and unique modes of client communication and interaction. This study aims to assess customer perceptions and … Show more
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