Customer Fintech Readiness (CFR): Assessing customer readiness for fintech in Bangladesh

Mahmud, Khaled; Joarder, Md. Mahbubul Alam; Sakib, Kazi

doi:10.1016/j.joitmc.2023.100032

Cited by 15 publications

(5 citation statements)

References 80 publications

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“…The study's findings emphasize the significance of digital literacy by showing how fintech adoption mediates the relationship between financial literacy and quality of life. Mahmud et al [ 95 ], propose a Customer Fintech Readiness (CFR) index for assessing fintech adoption in Bangladesh, revealing the country's current lag and providing insights for policy interventions. Noreen et al [ 96 ], focuses on how policies for financial inclusion have been implemented successfully in Pakistan, including the use of fintech and targeted financial literacy programs.…”

Section: Research Trendsmentioning

confidence: 99%

Examining the influence of financial inclusion on investment decision: A bibliometric review

Pranajaya,

Alexandri,

Chan

et al. 2024

Heliyon

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Section: Research Trendsmentioning

confidence: 99%

Examining the influence of financial inclusion on investment decision: A bibliometric review

Pranajaya,

Alexandri,

Chan

et al. 2024

Heliyon

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“…studied the association of Fintech services with the customers loyalty and found that customers' experience and customers' attitudes have significant impact on the customers' loyalty. Privacy is another important factors that users' generally considered in terms of using fintech payment apps (Mahmud et al, 2023). Therefore, a number of criterions contribute to the adaptation fintech in Bangladesh including perceived usefulness, perceived trust, compatibility, cost, risk, and so on.…”

Section: Users' Perception Of Adopting Fintech In Bangladeshmentioning

confidence: 99%

Adaptability and Acceptance of FinTech Payment System: A Studyon the Users of Bangladesh

Islam,

Tamzid,

Ocean

2024

sajssh

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With the global changes in financial activities due to FinTech, it impacts the financial behavior of Bangladeshi users as well. Purposes: This study examines the customers’ attitude towards the adaptation of fintech payment services in the context of Bangladesh. Method: A quantitative method is used in this study. Respondents were selected through a purposive sampling technique. A survey technique is used to collect data about the variables. The respondents are the users of the fintech payment system. Regression analysis was done to find out the relationship between different variables. Main Findings: The research finds a statistically significant relationship between different variables which supports the theoretical framework. Applications: The findings will allow for targeted interventions in promoting positive attitudes and intentions to facilitate the adoption and sustained use of the systems.

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“…A positive price value occurs when the perceived benefits of a technology outweigh the monetary costs, and such a positive price value significantly influences intention (Venkatesh et al 2012). In regard to customer FinTech readiness in Bangladesh, Mahmud et al (2023), discovered that perceived cost savings, such as lower fees compared with traditional banking methods, positively influenced users' intentions to adopt mobile banking. The cost-effectiveness of digital payment apps was a key driver of adoption among users, especially in regions with a focus on affordability (Arner et al 2020;Carè et al 2023).…”

Section: Price Valuementioning

confidence: 99%

Understanding the Determinants of FinTech Adoption: Integrating UTAUT2 with Trust Theoretic Model

Amnas,

Selvam,

Raja

et al. 2023

JRFM

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Financial technology (FinTech) is transforming the financial services industry by offering innovative, convenient solutions for businesses and individuals. This study examines the factors influencing FinTech adoption, with a special focus on trust. By integrating insights from both the unified theory of acceptance and use of technology (UTAUT2), and the trust theoretic model (TTM), this research uncovers critical determinants of FinTech adoption. Utilizing survey responses obtained from 399 participants, this research employs the partial least squares structural equation modelling method. The findings reveal that performance expectancy, effort expectancy, social influence, habit, price value, and facilitating conditions significantly influence users’ intentions to use FinTech services. In addition, the study shows that trust plays a crucial role in FinTech use, as it influences both the intentions to use and the actual use of FinTech. Surprisingly, hedonic motivation was found not to affect users’ intentions, implying that people see FinTech as a practical, rather than enjoyable, endeavor. These insights provide valuable guidance for service providers and policymakers seeking to enhance FinTech adoption and utilization while ensuring the security and trustworthiness of these digital platforms.

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Customer Fintech Readiness (CFR): Assessing customer readiness for fintech in Bangladesh

Cited by 15 publications

References 80 publications

Examining the influence of financial inclusion on investment decision: A bibliometric review

Examining the influence of financial inclusion on investment decision: A bibliometric review

Adaptability and Acceptance of FinTech Payment System: A Studyon the Users of Bangladesh

Understanding the Determinants of FinTech Adoption: Integrating UTAUT2 with Trust Theoretic Model

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