Customer experience creation for after-use products: A product–service systems-based review

Schallehn, Holger; Seuring, Stefan; Strähle, Jochen; Freise, Matthias

doi:10.1016/j.jclepro.2018.10.292

Cited by 68 publications

(48 citation statements)

References 112 publications

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“…Following, integration-oriented PSS, product-oriented PSS and service-oriented PSS (as defined by Neely, 2008;Pereira Pesoa et al, 2017;Tukker, 2004;Wallin et al, 2013) are not included based on an inductive approach. (Customer) experience orientation is considered a value element (Tukker, 2004) or antecedent of value (Schallehn et al, 2019) of a PSS business model but not an archetypal model on its own. The difference between core and enabling technology (Potting et al, 2017) within source activities is that the former is specific to a certain product or process, while the latter can be applied to many industries and across social, technological, economic and cultural systems (Allenby, 2010).…”

Section: Recyclementioning

confidence: 99%

A typology of circular start-ups: An Analysis of 128 circular business models

Henry

Bauwens

Hekkert

et al. 2020

Journal of Cleaner Production

262

252

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The circular economy (CE) concept is much-heralded among policy-makers, scholars and industry professionals as an accelerated pathway towards sustainability. This move away from the dominant linear system where products are discarded at the end of product lifecycle is deemed necessary since it is the main cause of an accelerated resource consumption. Business models are considered as a key enabler for the shift from a linear to a CE. However, research on circular business models has mainly focused on circular approaches adopted by incumbent firms, while the contributions of newly established firms (the authors call these 'circular start-ups') have been largely overlooked. This article scrutinises the business models of circular start-ups and how they may differ from those of incumbent firms embracing CE. For this, it analyses the circular business model strategies and innovations adopted by circular start-ups, relying on a novel data sample of 128 circular start-ups identified in three major CE ecosystems in Europe: the Randstad region in the Netherlands, Berlin and London. Based on this data, a novel typology of circular start-ups is proposed, distinguishing between five circular start-up archetypes: design-based, waste-based, platform-based, service-based and nature-based start-ups. The results also show that circular start-ups tend to embrace strategies corresponding to higher levels of circularity than those of incumbents. This preliminarily suggests that circular start-ups can indeed make major contributions to transitioning towards CE.

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Section: Recyclementioning

confidence: 99%

A typology of circular start-ups: An Analysis of 128 circular business models

Henry

Bauwens

Hekkert

et al. 2020

Journal of Cleaner Production

262

252

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“…With the rapid growth of the sharing economy, access-based services have emerged as an alternative and/or complementary to traditional ownership-based services [1][2][3]. Access-based services allow customers to access a good, physical facility, network, labour, or space for a defined amount of time, in return for an access payment, while the legal ownership remains with the proprietors, who are often the service providers [4,5].…”

Section: Introductionmentioning

confidence: 99%

The Consumer Acceptance of Smart Product-Service Systems in Sharing Economy: The Effects of Perceived Interactivity and Particularity

Lai

Liu

2019

Sustainability

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With the rapid growth of the sharing economy, access-based services have emerged as an alternative and/or complementary to traditional ownership-based services. The access-based services are enabled by means of Smart Product-Service Systems (SPSSs) that integrate smart products and e-services into a single solution. However, there is a lack of studies that cover the acceptance factors for both smart products and e-services of SPSSs. Therefore, it is important to have a study to explore the factors that influence the acceptance of SPSSs. This study develops a conceptual framework which consists of the perceived interactivity of mobile apps and the particularity of the smart shared products as antecedents apart from perceived usefulness and perceived ease of use, as suggested by the Technology Acceptance Model. To test the research framework empirically, a self-reported online survey was conducted among bike sharing program users in China. A total of 520 valid responses were collected, and the partial least-square structural equation modeling (PLS-SEM) technique was used to examine the research model. The empirical results suggest that the perceived interactivity of mobile apps and the particularity of smart shared products are two significant sets of antecedents that influence consumers’ perceived ease of use and perceived usefulness, and the perceived ease of use and perceived usefulness are preconditions for the acceptance of SPSSs. The findings generate practical suggestions for SPSSs providers to increase the network size of users, improve the interactivity of mobile apps, and manage the distributions of service points.

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“…The vital components in content analysis could be phrases, topics or other characteristics. 15 The selected literature is then segregated into three content categories, as shown in Figure 1. The service strategies are considered as ASS, MRO and PSS.…”

Section: Methodsmentioning

confidence: 99%

Status review and research strategies on product-service supply chain

Elomri

Zhang

et al. 2020

Proceedings of the Institution of Mechanical Engineers, Part B:

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This study draws a holistic view of the supply chain with three service strategies – namely, after-sales service; maintenance, repair and operations; and the product-service system – by analysing over 71 articles in this field. In this investigation, the content analysis is used to scrutinize the research to establish the knowledge, reveal the research opportunities and propose research strategies. The supply chain for product-service system depends more heavily on the implementation of the cooperation, collaboration and integration principles in operation. However, a complete analysis reveals that those crucial principles did not embody in current literature. Current research also failed to discuss the service operation decisions by modelling the intricate relations among them in a broad product-service supply chain context. Thus, the future research directions include developing service demand forecasting models; combining the time-series methods and the causal methods; establishing service resource planning models; addressing the relations between service deliverables, service capacity and the service resource; and strengthening the quantitative evaluation of the product-service supply chain performance with a systemic view. Moreover, by addressing the principles of cooperation, collaboration and integration, the added values of this review are the proposed research strategies for integrated forecasting of product services, integrated product-service resource allocation and scheduling, and systematic performance evaluation of the product-service supply chain. The findings and the proposed research strategies develop an in-depth understanding of product-service supply chain applications and serve as a basis for future research.

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Customer experience creation for after-use products: A product–service systems-based review

Cited by 68 publications

References 112 publications

A typology of circular start-ups: An Analysis of 128 circular business models

A typology of circular start-ups: An Analysis of 128 circular business models

The Consumer Acceptance of Smart Product-Service Systems in Sharing Economy: The Effects of Perceived Interactivity and Particularity

Status review and research strategies on product-service supply chain

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