Customer Emotion and Impulse Buying: The Variables that Influence Repurchase Intention
Abstract:This study explored customers' emotion characteristics that predict and influence purchase intention. The study sought to understand customers' emotional responses and how they affect their purchase decisions. Results showed a positive correlation between factors and purchasing intention. A sample of recent buyers at Miniso store was used for the research. The data comprised customer emotions, perceived value, product quality, brand image, and satisfaction. Regression analysis was used to find purchase intenti… Show more
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