Customer and Merchant Acceptance of Electronic Cash: Evidence from Mondex in Hong Kong

Toward a diffusion model for Internet systems

“…Technology innovation diffusion theory has helped to explain the adoption and diffusion of different types of new ICT. These include software (Zmud, 1982), decision support systems (Liang, 1986), spreadsheets (Brancheau and Wetherbe, 1990), MRP (Cooper and Zmud, 1990), strategic information systems (Krcmar and Lucas, 1991), DBMS (Grover and Teng, 1992), EDI (Bouchard, 1993;Premkumar et al, 1994;Damsgaard and Lyytinen, 2001), telecommunications (Grover and Goslar, 1993), e-mail (Romm et al, 1996;Kettinger and Grover, 1997), FMS (Belassi and Fadlalla, 1998), ATMs (Santos and Peffers, 1998), expert systems (Shao, 1999), electronic cash (Westland et al, 1998) and the Internet (Press et al, 1998;Charlton et al, 1997;Standing and Vasudavan, 2000). In previous research of ICT diffusion, external factors identified often include compatibility, relative advantage and complexity (Tornatzky and Klein, 1982;Moore and Benbasat, 1991;Rogers, 1995;McMaster et al, 1997).…”

“…This phenomenon is reflected in increased interest in academic research related to electronic commerce (e.g. Charlton et al, 1997;Santos and Peffers, 1998;Rai et al, 1998;Westland et al, 1998). This is because "the micro level of innovation diffusion research cannot account for differences in diffusion patterns due to variances in environmental and institutional factors" (Damsgaard and Lyytinen, 1997).…”

“…Indeed, diffusion theory has been frequently used to explain the complex nature of new ICT diffusion and appropriation (e.g. Zmud, 1982;Liang, 1986;Brancheau and Wetherbe, 1990;Krcmar and Lucas, 1991;Bouchard, 1993;Kettinger and Grover, 1997;Westland et al, 1998;Standing and Vasudavan, 2000) but, as yet, less attention has been paid to Internet technology -WBSS in particular.…”