“…Employers feel that despite spending 3-5 years acquiring a diploma or bachelor's degree in hospitality, many graduates lack the necessary experience, competence, and skill to satisfy the demands of the hospitality business (Malay Mail, 2020). Hence, some studies have investigated the employability of hospitality industry undergraduates in terms of qualifications, particularly working experience, participation in non-formal programmes, and their skills and abilities (Fraser, 2019;Tolkach & Tung, 2019;Kusumawardhana, 2020). Based on the findings by Hossain et al (2018), in Malaysia, having good grades did not ensure that undergraduates would get employed.…”