Curbside book pick-up services during a time of crisis in South African University Libraries

Mashiyane, Dina; Molepo, Mahlaga

doi:10.38140/ufs.14983791

Cited by 2 publications

References 8 publications

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Information Provision by Public Libraries in Limpopo Province, South Africa, during the Covid-19 Emergency: A Case Study of X Public Library

Monyela

2023

Mousaion

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Public libraries are established to promote literacy, cultural heritage, and the dissemination of information. Due to the Covid-19 pandemic, public libraries across the globe had to close their physical spaces and change their service models. This qualitative study investigated information provision by a public library in the Limpopo Province, South Africa, during the national public health restrictions to determine what means were applied to sustain service provision. The paper reports on ways used by the library to provide information to users at the time. Data were collected from the chief librarian and four librarians using face-to-face interviews and one focus group. The data were thematically analysed. Findings indicated that no services were offered to users during the time of the Covid-19 restrictions. The paper recommends the digital literacy training of users, the use of free databases, and the introduction of online library services.

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Information Provision by Public Libraries in Limpopo Province, South Africa, during the Covid-19 Emergency: A Case Study of X Public Library

Monyela

2023

Mousaion

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Keeping Close From a Distance

Manabat

Arystanova

Ussenova

et al. 2023

Advances in Library and Information Science

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The upsurge of the COVID-19 pandemic has drastically changed the delivery of library services. With the physical closure of library doors, libraries were forced to provide expanded and strengthened access to library collections. This study aims to document the curbside book delivery service of Nazarbayev University Library during the pandemic specifically from Fall 2020 to Fall 2021. The study revealed that the patrons found the delivery service effective, especially during the pandemic. Despite the challenge of having a limited number of staff to work, the library personnel found themselves untiringly serving the patrons and were considered as front liners who provide the service despite the harm of getting infected with the virus. Although no one would hope to have another crisis, the library has proven itself as flexible as it can be and can go the extra mile in response to the changing needs of the time.

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Curbside book pick-up services during a time of crisis in South African University Libraries

Abstract: This paper sought to determine the implementation of curbside/book pick-up services within South African University libraries. This study seeks to quantify South African university libraries that use curbside book pick-up services during the COVID-19 pandemic.

Cited by 2 publications

References 8 publications

Information Provision by Public Libraries in Limpopo Province, South Africa, during the Covid-19 Emergency: A Case Study of X Public Library

Information Provision by Public Libraries in Limpopo Province, South Africa, during the Covid-19 Emergency: A Case Study of X Public Library

Keeping Close From a Distance

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