“…This is also described by others, who found that emotional support and a good relationship between staff and patient was a major determinant of patient satisfaction (15,28,33). Considering the high drop-out rates (i.e., 17%-65%) known to exist in IVF/ICSI treatment, it would probably prove worthwhile for clinics to invest in better emotional support to enable couples to go through treatment cycles confidently (36)(37)(38)(39)(40)(41)(42). Global differences in reimbursement of fertility care could hamper adoption of such beneficial organizational elements.…”