Cumplimiento de las promesas en el marco de la calidad del servicio de alojamiento turístico del estado Mérida, Venezuela. Compliance with the promises related to the quality of the Merida state tourist accommodation service, Venezuela.
Abstract:Despite all the efforts, tourist activity is not a relevant sector in Venezuela today. However, it constitutes an alternative for economic development. The study of the competitiveness of the Venezuelan tourism sector is relevant, and quality and services of lodging are fundamental components. This study determined the fulfillment of the service promises made by the providers of tourist accommodation services in the state of Mérida, Venezuela, in connection with the levels of quality perceived by the client. T… Show more
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