Cultural tensions in lean healthcare implementation: A paradox theory lens

Erthal, Alice; Frangeskou, Marianna; Marques, Leonardo

doi:10.1016/j.ijpe.2020.107968

Cited by 18 publications

(21 citation statements)

References 84 publications

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“…For example, Maalouf and Gammelgaard (2016) identify organizing, performing, and belonging as lean implementation related paradoxes. Erthal et al (2021) build on this study and suggest that lean associated practices such as the adoption of a continuous improvement mindset and a focus on value creation could help manage these paradoxes. In an NPD context, Andriopoulos et al (2018) find that the adoption of paradoxical cognitive frames in NPD teams foster the cognitive comfort necessary to deal with innovation tensions.…”

Section: Cognitive Frames and Paradoxmentioning

confidence: 92%

“…For example, Maalouf and Gammelgaard (2016) identify organizing, performing, and belonging as lean implementation related paradoxes. Erthal et al. (2021) build on this study and suggest that lean associated practices such as the adoption of a continuous improvement mindset and a focus on value creation could help manage these paradoxes.…”

Section: Literature Reviewmentioning

confidence: 92%

“…However, while several studies have advanced our understanding of the role of individuals in managing tensions in NPD, how managers' individual frames influence the use of PIAs in NPD has remained largely unexplored. The implementation of PIAs in NPD entails paradoxes that need to be managed, such as Cognitive frames affecting PIAs in NPD standardization and flexibility, autonomy and control, and innovation and efficiency (Benner and Tushman, 2003;Carleysmith et al, 2009;Erthal et al, 2021;Maalouf and Gammelgaard, 2016). Studies on paradox suggest that managers' cognitive frames shape how they perceive and manage contradictory goals within organizations (Smith and Tushman, 2005;Hahn et al, 2014) including in the context of NPD (Andriopoulos et al, 2018).…”

Section: Conclusion From the Literaturementioning

confidence: 99%

See 2 more Smart Citations

How managers' cognitive frames affect the use of process improvement approaches in new product development

Hasan

Micheli

2022

IJOPM

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PurposeDespite the numerous implementations of process improvement approaches (PIAs) in new product development (NPD), the espoused benefits of PIAs are rarely realized in practice. This paper explores how managers' cognitive frames provide knowledge structures that affect the use of PIAs in the development of new products.Design/methodology/approachA qualitative multiple case study method was used to elaborate theory in relation to the use of PIAs in NPD. Four large multinational companies were selected. Interviews with informants from different functional specialisms were conducted, and internal and online documents were collected and analyzed.FindingsTwo main findings emerge. First, the authors identify three types of managers' cognitive frames: conflicting, paradoxical, and supporting. Second, these cognitive frames are found to influence managers' decisions over whether to promote, adapt or prevent the implementation of PIAs, sometimes in contrast with the managers' organization’s strategic intent.Practical implicationsThis paper generates insights into the importance of managerial decision-making in determining the scope and depth of implementation of PIAs in NPD.Originality/valueThis study helps explain conflicting findings in the literature regarding the implementation and effects of PIAs in NPD by identifying managers' cognitive frames as a key factor. Moreover, the paper highlights managers' roles in shaping an organization's approach for managing contradictory goals and shows how an organizational frame may conflict and sometimes be displaced by individual managers' cognitive frames.

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Section: Cognitive Frames and Paradoxmentioning

confidence: 92%

Section: Literature Reviewmentioning

confidence: 92%

Section: Conclusion From the Literaturementioning

confidence: 99%

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How managers' cognitive frames affect the use of process improvement approaches in new product development

Hasan

Micheli

2022

IJOPM

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“…The second employs an operations perspective, focusing on lean practices (e.g. Erthal et al , 2021; Hardcopf et al , 2021; Pakdil and Leonard, 2015; Shokri et al , 2016) and total quality management (TQM) (e.g. Prajogo and Mcdermott, 2005; Baird et al , 2011; Gambi et al , 2015).…”

Section: Theoretical Foundationmentioning

confidence: 99%

“…The literature leaves no doubt that organizational culture matters for improvements, both within single companies (Büschgens et al , 2013; Erthal et al , 2021; Hogan and Coote, 2014; Pakdil et al , 2015) and specifically in logistics outsourcing (Hofer et al , 2012; Cichosz et al , 2017; Zybell and Wallenburg, 2017). However, these insights are broad and do not clarify how the organizational cultures of LSPs and their customers may fit together and interact to foster performance improvements in the dyadic relationship.…”

Section: Introductionmentioning

confidence: 99%

Performance improvements in logistics outsourcing relationships: the role of LSP and customer organizational culture archetypes

Nevries

Wallenburg

2021

IJOPM

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PurposeThe study aims to develop an organizational culture typology and explore how different logistics service provider (LSP) and customer archetypes interact to generate performance improvements in logistics outsourcing relationships.Design/methodology/approachA multiple case study approach with 12 dyads was employed. Interviews as well as public and internal data from LSPs and customers were analyzed.FindingsThe results reveal four archetypes each for LSPs and customers, characterized by two dimensions: “activeness” and “openness”. Furthermore, analyzing the interaction among the archetypes, three relationship patterns are identified (“static”, “restrained”, and “progressive”) that differ in the exploratory and exploitative improvement outcomes.Research limitations/implicationsThe study contributes to theory development at the intersection of organizational culture and logistics outsourcing.Originality/valueThe study provides a typology of organizational culture in logistics outsourcing and how different archetypes interact to generate improvements.

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Digital orientation, digital eco‐innovation and circular economy in the context of sustainable development goals

Mishra,

Singh,

Rana

2023

Bus Strat Env

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Digitalisation increasingly offers numerous opportunities for firms to integrate several environmental management practices into their day‐to‐day operations. Studies in the field of digital technology and circular economy (CE) have pointed out inherent tensions involved in the adoption of technology and CE practices. Firms often prioritise competing goals and prefer one over another, thereby underestimating their interdependent co‐existing relationships. In this context, the study addresses the following research questions: How does digital orientation facilitate digital eco‐innovation for CE‐linked sustainable development goals (SDGs)? What paradoxes do firms encounter while using digital eco‐innovation for CE‐linked SDG practices? What possible strategies could be used to overcome the various paradoxes associated with adopting digital eco‐innovation for CE‐linked SDG practices?Drawing from the paradox theory and using the SAP‐LAP model of inquiry, the study addresses research questions by applying a case study approach. The findings of a qualitative case study provide a novel perspective on digital eco‐innovation and CE literature. Unlike previous studies that deal with digital eco‐innovation and CE independently, the study primarily contributes to the literature by understanding how digital orientation contributes to digital eco‐innovation and the role of digital eco‐innovation in CE practices in the context of SDGs.

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Cultural tensions in lean healthcare implementation: A paradox theory lens

Cited by 18 publications

References 84 publications

How managers' cognitive frames affect the use of process improvement approaches in new product development

How managers' cognitive frames affect the use of process improvement approaches in new product development

Performance improvements in logistics outsourcing relationships: the role of LSP and customer organizational culture archetypes

Digital orientation, digital eco‐innovation and circular economy in the context of sustainable development goals

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