Cultural influence on requirements engineering activities: a systematic literature review and analysis

Alsanoosy, Tawfeeq; Spichkova, Maria; Harland, James

doi:10.1007/s00766-019-00326-9

“…decision support systems [26]), human aspects (e.g. personality [27], culture [28]), and even empirical methods [29]. Here, we discuss a few secondary studies that target requirements quality.…”

Section: Introductionmentioning

confidence: 99%

Empirical research on requirements quality: a systematic mapping study

Montgomery

¹

,

Fucci

²

,

Bouraffa

³

et al. 2022

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Research has repeatedly shown that high-quality requirements are essential for the success of development projects. While the term “quality” is pervasive in the field of requirements engineering and while the body of research on requirements quality is large, there is no meta-study of the field that overviews and compares the concrete quality attributes addressed by the community. To fill this knowledge gap, we conducted a systematic mapping study of the scientific literature. We retrieved 6905 articles from six academic databases, which we filtered down to 105 relevant primary studies. The primary studies use empirical research to explicitly define, improve, or evaluate requirements quality. We found that empirical research on requirements quality focuses on improvement techniques, with very few primary studies addressing evidence-based definitions and evaluations of quality attributes. Among the 12 quality attributes identified, the most prominent in the field are ambiguity, completeness, consistency, and correctness. We identified 111 sub-types of quality attributes such as “template conformance” for consistency or “passive voice” for ambiguity. Ambiguity has the largest share of these sub-types. The artefacts being studied are mostly referred to in the broadest sense as “requirements”, while little research targets quality attributes in specific types of requirements such as use cases or user stories. Our findings highlight the need to conduct more empirically grounded research defining requirements quality, using more varied research methods, and addressing a more diverse set of requirements types.

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“…1: Hofstede's Scores for Selected Countries high amount of reviews they received in the collection time span. For this purpose, we analyzed the official Apple top app charts 5 and a third-party platform for the countries not included in the official charts 6 . Table 1 shows the 15 selected apps (5 paid/10 unpaid).…”

Section: B Data Collectionmentioning

confidence: 99%

Impact of Individualism and Uncertainty Avoidance on App Store Reviews - replication pack

Fischer,

Walczuch,

Guzman

2023

0

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Mobile applications are often used by an international audience and therefore receive a high daily amount of user reviews from various countries. Previous work found evidence that app store reviews contain helpful information for software evolution processes. However, the cultural diversity of the reviews and its consequences on specific user feedback characteristics has only been researched to a limited extent so far. In this paper, we examine the influence of two cultural dimensions, Individualism and Uncertainty Avoidance on user feedback in Apple app store reviews written in different languages. For this purpose, we collected 647,141 reviews from eight countries and written in five languages over a period of six months. We then used manual content analysis and automated processing to examine a sample of 3,120 reviews. The results show that there is a statistically significant influence of Individualism and Uncertainty Avoidance on user feedback characteristics. The results of this study will help researchers and practitioners to reduce algorithm bias caused by less diversified training and test data and to raise awareness of the importance of analyzing diversified user feedback.

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“…We chose these apps based on their usage popularity and the high amount of reviews they received in the collection time span. For this purpose, we analyzed the official Apple top app charts 5 and a third-party platform for the countries not included in the official charts 6 . Table 1 shows the 15 selected apps (5 paid/10 unpaid).…”

Section: B Data Collectionmentioning

confidence: 99%

“…Aligned to this, users may stop using an app if it frequently contains bugs or lacks necessary features [5]. In addition, research found that there are cultural differences among both developers' and users' behavior pertaining to software use and development e.g., [6], [7]. These results raise the question of the cultural influence on user feedback.…”

Section: Introductionmentioning

confidence: 99%

Does Culture Matter? Impact of Individualism and Uncertainty Avoidance on App Reviews

Fischer

¹

,

Walczuch

²

,

Guzmán

³

2021

2021 IEEE/ACM 43rd International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS)

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Mobile applications are often used by an international audience and therefore receive a high daily amount of user reviews from various countries. Previous work found evidence that app store reviews contain helpful information for software evolution processes. However, the cultural diversity of the reviews and its consequences on specific user feedback characteristics has only been researched to a limited extent so far. In this paper, we examine the influence of two cultural dimensions, Individualism and Uncertainty Avoidance on user feedback in Apple app store reviews written in different languages. For this purpose, we collected 647,141 reviews from eight countries and written in five languages over a period of six months. We then used manual content analysis and automated processing to examine a sample of 3,120 reviews. The results show that there is a statistically significant influence of Individualism and Uncertainty Avoidance on user feedback characteristics. The results of this study will help researchers and practitioners to reduce algorithm bias caused by less diversified training and test data and to raise awareness of the importance of analyzing diversified user feedback.

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Cultural influence on requirements engineering activities: a systematic literature review and analysis

Cited by 21 publications

References 58 publications

Empirical research on requirements quality: a systematic mapping study

Empirical research on requirements quality: a systematic mapping study

Impact of Individualism and Uncertainty Avoidance on App Store Reviews - replication pack

Does Culture Matter? Impact of Individualism and Uncertainty Avoidance on App Reviews

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