Cultural Experience as a (Critical) Factor in Crisis Communication Planning

This paper elaborates the concept of citizens' crisis-coping strategies, using data from a qualitative study of people who have experienced a real crisis plus discussions of simulated warning messages. The analysis results suggest that, to emotionally cope with a crisis, citizens may need more than institutionally framed warnings.They may either seek information from informal information networks or simply take their own response action.The paper concludes that the use of alternative sources and channels of warning messages would help people to cope, emotionally and cognitively, with crises. These alternatives would increase the efficacy of institutional crisis communication plans and consequently the public's response to crisis messages.

Section: Resultsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Citizens' Response Patterns to Warning Messages

Vihalemm

Kiisel

Harro-Loit

2011

“…Aside from cultural context, cultural experiences play a role. Harro Loit, Vihalemm, and Ugur () note how despite group memberships, individual experiences differ. In addition, Wan () notes the role of resonance for crisis response strategies.…”

Section: Crisis Response Strategies Revisitedmentioning

confidence: 99%

Crisis response strategies in Finland and Spain

Luoma‐aho

Moreno

Verhoeven

2017

Crises are common in today's unpredictable environment rising the importance of crisis response strategies. Two societies in Europe are chosen: Finland, where trust in society is generalized to institutions, and Spain, where trust in society remains on the level of individuals. Using the results of the European Communication Monitor 2013 survey on crisis communication, we explored three hypotheses: “certain types of crises are often met with certain types of strategies,” “cultural context makes some crises more likely than others,” and “cultural context makes some response strategies more likely than others.” We find evidence for all three hypotheses and discuss our findings about perceived differences in the two societies. The results show that the cultural context plays an important role for crisis communication.

“…I nformation seeking before and during disasters is a complex multi-process behaviour (Anthony, Cowden-Hodgson, Dan O'Hair, Heath & Eosco, 2014;Choo 2009;Harro-Loit, Vihalemm & Ugur, 2012;Mileti & Beck, 1975;Parker, Priest & Tapsell, 2009;Sorensen, 2000;Wester, 2009). Following receipt of a warning message, recipients want more information and work to confirm the warning (Mileti & Sorensen, 1990), often by seeking social confirmation of the message (Huang, Starbird, Orand, Stanek & Pedersen, 2015;Quarantelli 1982) or by evaluating environmental cues of the storm or hazard (Lindell, Lu & Prater, 2005).…”

Section: Introductionmentioning

confidence: 99%

NOAA Radios and Neighbourhood Networks: Demographic Factors for Channel Preference for Hurricane Evacuation Information

DeYoung

Wachtendorf

Farmer

et al. 2016

This paper reviews literature on information channel type and disasters, and presents results on hurricane evacuation information gathering. Results show that respondents reported they would use television and radio most frequently for gathering information about hurricane evacuation. Minority respondents reported more preference of the use of community or local government as information sources than white respondents, females gathered information from multiple channels more than males, and younger residents gathered information from multiple channels more than older respondents. Implications include areas for future research in how channel utilization occurs during slow onset hazards in predominantly black communities, how age and gender relate to channel preference, and how channel preferences affect length of time to make decisions and engage in protective actions.