Cultural Diversity: An Evolving Challenge to Physician-Patient Communication

Kundhal, Kiran K.; Kundhal, Pavi S.

doi:10.1001/jama.289.1.94

Cited by 33 publications

(20 citation statements)

References 6 publications

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“…However, differences between providers and patients were not discussed. We do not know if this is because they do not arise, were less marked compared with those between local populations and traditional migrant groups [32] or were not accessed due to the wording of the questions.…”

Section: Discussionmentioning

confidence: 99%

Community pharmacists' perceptions of barriers to communication with migrants

Cleland

Watson

Walker

et al. 2011

International Journal of Pharmacy Practice

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Several barriers were specific to A8 migrants but most seemed pertinent to any group with limited English proficiency and reflect those found in studies of healthcare professionals caring for more traditional UK migrant populations. Further research is needed using objective outcome measures, such as consultation recordings, to measure the impact of these perceived barriers on pharmacist-patient consultations. Language and cultural barriers impact on the quality of pharmacist-patient communication and thus may have patient safety and pharmacist training implications.

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Section: Discussionmentioning

confidence: 99%

Community pharmacists' perceptions of barriers to communication with migrants

Cleland

Watson

Walker

et al. 2011

International Journal of Pharmacy Practice

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“…For example, because depression is widely stigmatized in Asian cultures, Asian patients with depression may report only the physical manifestations of their problem, such as weight loss and insomnia, and avoid discussing their emotional state altogether. 98 Culturally sensitive health care professionals may then want to attempt to elicit such personal information circumspectly, like asking about stress levels at home and work or other such areas indicative of personal unhappiness. The development of professional cultural diversity training programs is an important means by which physicians and staff can work together to improve their knowledge and change their behavior to create more positive intercultural interactions with patients and each other.…”

Section: Instituting Organizational Diversity Training Programs Integmentioning

confidence: 99%

Improving health care quality through culturally competent physicians: leadership and organizational diversity training

Horwitz¹,

Sonilal²

2011

JHL

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“…This diversity of language and culture would be a main factor that result in some barrier during the patient–physician communication. [1213] Cultural diversity not only affects the patient–physician communication, but also affect the presentation of clinical symptoms. In a session of 15–20 min, the physician must choose appropriate words, tones, and body language to clearly convey the message to the patient.…”

Section: Introductionmentioning

confidence: 99%

General Public Expectation from the Communication Process with their Healthcare Providers

Shafie¹,

Khan²

2012

Journal of Young Pharmacists

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The current study aimed to explore the public views and expectation about a successful communication process between the healthcare providers/physicians and patients in Penang Island, Malaysia. A cross-sectional study was conducted in Penang Island using a 14-item questionnaire. Statistical Package for Social Sciences (SPSS) software version 15.0® were used to analyze the collected data. A nonparametric statistics was applied; the Chi-square test was applied to measure the association among the variables. P-values less than 0.05 were considered statistically significant. A total of N (500) respondents have shown willingness to participate in the study with a response rate of 83.3%. The majority 319 (63.9%) have disclosed to communicate with their healthcare providers in the Malay language and about 401 (80.4%) of the respondents were found satisfied with the information provided by the physician. It was a common expectation by the most of the sample to focus more on the patient history before prescribing any medicine. Moreover, about 60.0% of the respondents expected that the healthcare providers must show patience to the patient's queries. The level of satisfaction with the information shared by the healthcare providers was higher among the respondents with a higher education level. Furthermore, patients with higher level of education expect that physician shouldwell understand their views and medical history to prescribe a better therapeutic regimen.

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Cultural Diversity: An Evolving Challenge to Physician-Patient Communication

Cited by 33 publications

References 6 publications

Community pharmacists' perceptions of barriers to communication with migrants

Community pharmacists' perceptions of barriers to communication with migrants

Improving health care quality through culturally competent physicians: leadership and organizational diversity training

General Public Expectation from the Communication Process with their Healthcare Providers

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