CUI@CHI 2024: Building Trust in CUIs—From Design to Deployment
Smit Desai,
Christina Ziying Wei,
Jaisie Sin
et al.
Abstract:Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computer interaction (HCI) research and practice. Now that these technologies enable an elemental level of usability and user experience (UX), we must turn our attention to higher-order human factors: trust and relian… Show more
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