Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain

Véronneau, Simon; Roy, Jacques; Beaulieu, Marie

doi:10.1016/j.tmp.2015.07.008

Cited by 27 publications

(13 citation statements)

References 48 publications

(60 reference statements)

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“…This is likely because cruise research, as well as tourism studies overall, lack an overarching theme and a clear hypothetical outline [28]. Furthermore, works in relation to cruise tourism have paid attention to different topics-for instance, tourist satisfaction [29] and port experiences [30] as well as their motivations [31][32][33], antecedents of visitors' experience at a cruise destination [34], the service supply chain [35], the undesirable environmental effects of cruise tourism in different regions [36,37], host countries' perceptions of the cruise industry [38] and security concerns [37]. Much of the previous literature on cruises' perceived service quality is based on traditional pen and pencil questionnaires that measure perceived service quality.…”

Section: Service Quality In the Cruise Industrymentioning

confidence: 99%

“…The research revealed that service quality is the forerunner of fulfillment, just as travelers' perceived value and satisfaction play a significant role in their decision to return or revisit [48]. In the cruise industry, scholars have explicitly noted that improving the service quality is a prerequisite for the success of a cruise organization [35,42,43,47,48]. In addition, the study accounted for eight cruise travel service features: food and drink quality, staff service, amusement, room amenities, attractions for youngsters, and accommodation quality.…”

Section: Service Quality In the Cruise Industrymentioning

confidence: 99%

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Cruise Travelers’ Service Perceptions: A Critical Content Analysis

2020

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This paper examines the main elements of online reviews left by popular cruise ships’ travelers. The eight most popular cruise ships were selected. We aimed to pinpoint the service quality experiential perceptions of cruise travelers regarding their higher or lower value for money ratings. Leximancer 4.5 software was used to derive the linkage and co-occurrence between service concepts in the online narratives of 2000 guests from Cruisecritic.com. The evaluation showed 10 areas addressed by the descriptions of the cruise’s perceived quality. These are “ship,” “staff,” “food,” “entertainment,” “room,” “area,” “embarkation,” “excursion” “disembarkation,” and “port.” Furthermore, the results highlight themes like “ship,” “staff,” “food,” “entertainment,” “room,” and “area” as belonging to the high-satisfaction group (excellent/very good), while “embarkation,” “disembarkation,” “excursion,” and “port” belong to the low-satisfaction group (poor/terrible). The study offers useful insights into cruise travelers’ general perceived experience according to user-generated content, and enables the identification of the main themes associated with different satisfaction groups.

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Section: Service Quality In the Cruise Industrymentioning

confidence: 99%

Section: Service Quality In the Cruise Industrymentioning

confidence: 99%

Cruise Travelers’ Service Perceptions: A Critical Content Analysis

2020

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“… Véronneau and Roy (2009) investigated the configuration of cruise ship supply chains, including manufacturing, the distribution centers of suppliers, and cruise lines, to the final delivery points (cruise ships). When the resupply window does not grow proportionally with the size of the cruise vessel, operational challenges to the cruise ship supply chain management incur ( Véronneau & Roy, 2009 ; Véronneau, Roy, & Beaulieu, 2015 ). Demand forecasting becomes much more critical since the vessel is considered self-sufficient once it departed from its turn port.…”

Section: Cruise Supply Chainsmentioning

confidence: 99%

Cruise shipping supply chains and the impacts of disruptions: The case of the Caribbean

Rodrigue

Wang

2022

Research in Transportation Business & Management

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“…Kod uspostavljanja odnosa sa dobavljačima preduzeća mogu da uspostave strateške i operativne odnose sa dobavljačima (Lambert i Schwieterman, 2012). Kod razvijenih strateških odnosa sa dobavljačima razmjena informacija se vrši u cilju ostvarivanja zajedničkih ciljeva (Svahn i Westerlund, 2009), dok kod operativnih odnosa sa dobavljačima razmjena informacija je svedena na minimum i razmjenjuju se samo neophodne informacije (Véronneau, et al, 2015). U praksi postoji i kombinacija ovih odnosa (Rezaei i Ortt, 2012).…”

Section: Izvor: Autori Istraživanjaunclassified

Impact of Sharing Information With Supplier and Buyer on the Organizational Performance of Food Companies in Bosnia and Herzegovina

Puška¹,

Stević²,

Šadić³

2019

EMC Review

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In the turbulent environment which is characterized by constant market changes and the development of informational technologies, supply chain is becoming the key instrument for competitive advantage. To survive on the market and be competitive, enterprises have to share and distribute knowledge and information. Information sharing affects the fundamental decisions of the supply chain management. Information sharing with partners is a precondition for the exchange of knowledge needed for business. Most important partners for every enterprise are their suppliers and buyers. Suppliers and buyers are key participants of the supply chain from which they get needed information. Relations with suppliers and buyers are an important precondition for the improvement of the operative performance of the enterprise. Sharing information with suppliers and buyers is done in the following way: information delivered to suppliers, information obtained from the supplier, information delivered to buyers and information obtained from buyers. To examine the impact of the supply chain used an empirical study about multi-dimensional relations. The research is focused on information sharing by food industry in Bosnia and Herzegovina (BiH). A random systematic sample was used to distribute the questionnaire to these companies. Collected data is analysed using the Confirmatory factor analysis (CFA), and the model was tested using the Structural equations model (SEM). The results showed that information sharing impacts the improvement of the organizational performance of companies, and partnerships with supplier and buyer impact on the information sharing. Results of this study showed that information sharing does not have a significant impact on the sub constructors of operative performances of the enterprise because there is no significant connection with flexibility, while for the other constructors there is a significant connection between information sharing and operative performances of the enterprise. Based on these facts, it examined the importance information sharing in the supply chain for the development of partnerships and improvement of performance this companies. The results will help managers on food industry in BiH how to improve quality of the information sharing through partnerships and how to developing operative performances companies. The model gives directions for developing business enterprises in food industry using information sharing within the supply chain. Apart from that, obtained results contributed to the better understanding of the significance of the information sharing in the food supply industry enterprises. Based on what is said, to improve the business of the enterprise, it is needed to share quality information which is possible to get through improving cooperation with key participants in the supply chain.

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Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain

Cited by 27 publications

References 48 publications

Cruise Travelers’ Service Perceptions: A Critical Content Analysis

Cruise Travelers’ Service Perceptions: A Critical Content Analysis

Cruise shipping supply chains and the impacts of disruptions: The case of the Caribbean

Impact of Sharing Information With Supplier and Buyer on the Organizational Performance of Food Companies in Bosnia and Herzegovina

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