CrowdFolio

Foong, Eureka; Kim, Joy O.; Dontcheva, Mira; Gerber, Elizabeth M.

doi:10.1145/3449096

Cited by 3 publications

References 55 publications

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Design Opportunities for Freelancing Platforms: Online Freelancers’ Views on a Worker-Centred Design Fiction

Vega

Cecchinato

Rooksby

2022

2022 Symposium on Human-Computer Interaction for Work

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Freelancing platforms, such as Upwork and Fiverr, have become a viable source of work for millions of freelancers worldwide. However, these gig economy systems are not typically designed in ways that centre workers' preferences and wellbeing. In this paper, we describe the development and evaluation of 'Freelance Grow,' a design fiction portraying a freelancing platform that prioritises freelancers' professional development and peer support. The design fiction was informed by a systematic literature assessment, using recommendations from twenty-six sources for improving online freelancers' experiences. We then used the design fiction in focus groups with 23 online freelancers to investigate their views on the ideas suggested in our design fiction. Based upon a thematic analysis of the focus group transcripts, we present three opportunities and considerations for designing systems that further enable freelancers' work autonomy, entrepreneurial development, and peer support. Ultimately, we contribute an expanded understanding of design approaches to support online freelancers in the gig economy.CCS Concepts: • Human-centered computing → Empirical studies in HCI; Empirical studies in collaborative and social computing.

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Design Opportunities for Freelancing Platforms: Online Freelancers’ Views on a Worker-Centred Design Fiction

Vega

Cecchinato

Rooksby

2022

2022 Symposium on Human-Computer Interaction for Work

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Intelligent Coaching Systems: Understanding One-to-many Coaching for Ill-defined Problem Solving

Huang

Lewis

Gaudani

et al. 2023

Proc. ACM Hum.-Comput. Interact.

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One-to-many coaching is a common, yet difficult, coaching technique used in environments with many novices learning to solve ill-defined problems. Intelligent systems might be designed to support 1-to-many coaching but designing such systems requires a 1-to-many coaching model that details novices' challenges, coaches' strategies, and coaches' goals. To build such a model, we conducted interaction analysis on 24 1-to-many coaching sessions with novices developing new products in a university incubator and conducted retrospective analyses with 3 coaches and 30 novices. We contribute a model that demonstrates that coaches in a 1-to-many setting not only need to help novices develop metacognitive skills (just as in 1-to-1 coaching), but also need to utilize the presence and expertise of a group of novices to learn from each other, to mitigate their fear of failures, and provide them accountability. Our model informs design implications for future intelligent coaching systems to (1) assist coaches in monitoring and comparing many novices' progress, learning, and expertise; (2) provide novices with checklists, templates, and scaffolds to help them self-evaluate, seek-help, and summarize learning; (3) showcase failures and growth; and (4) publicize planning and progress to provide accountability.

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Demystifying Tacit Knowledge in Graphic Design: Characteristics, Instances, Approaches, and Guidelines

Son,

Choi,

Kim

et al. 2024

Proceedings of the CHI Conference on Human Factors in Computing Systems

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Despite the growing demand for professional graphic design knowledge, the tacit nature of design inhibits knowledge sharing. However, there is a limited understanding on the characteristics and instances of tacit knowledge in graphic design. In this work, we build a comprehensive set of tacit knowledge characteristics through a literature review. Through interviews with 10 professional graphic designers, we collected 123 tacit knowledge instances and labeled their characteristics. By qualitatively coding the instances, we identified the prominent elements, actions, and purposes of tacit knowledge. To identify which instances have been addressed the least, we conducted a systematic literature review of prior system support to graphic design. By understanding the reasons for the lack of support on these instances based on their characteristics, we propose design guidelines for capturing and applying tacit knowledge in design tools. This work takes a step towards understanding tacit knowledge, and how this knowledge can be communicated. CCS CONCEPTS• Human-centered computing → Empirical studies in HCI.

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CrowdFolio

Cited by 3 publications

References 55 publications

Design Opportunities for Freelancing Platforms: Online Freelancers’ Views on a Worker-Centred Design Fiction

Design Opportunities for Freelancing Platforms: Online Freelancers’ Views on a Worker-Centred Design Fiction

Intelligent Coaching Systems: Understanding One-to-many Coaching for Ill-defined Problem Solving

Demystifying Tacit Knowledge in Graphic Design: Characteristics, Instances, Approaches, and Guidelines

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