Cross-sectoral collaboration: comparing complex child service delivery systems

Abstract

PurposeTo help ensure that children with social and behavioral health problems get the support services they need, organizations collaborate in cross-sectoral networks. In this article, the authors explore and compare the structure of these complex child service delivery networks in terms of differentiation (composition) and integration (interconnection). In particular, the authors investigate the structure of client referral and identify which organizations are most prominent within that network structure and could therefore fulfill a coordinating role.Design/methodology/approach The authors used a comparative case study approach and social network analysis on three interorganizational networks consisting of 65 to 135 organizations within the Dutch child service delivery system. Semi-structured interviews with the network managers were conducted, and an online questionnaire was sent out to the representatives of all network members.Findings The networks are similarly differentiated into 11 sectors with various tasks. Remarkably, network members have contact with an average of 20–26 organizations, which is a fairly high number to be handled successfully. In terms of integration, the authors found a striking diversity in the structures of client referral and not all organizations with a gatekeeper task hold central positions.Originality/value Due to the scarcity of comparative whole network research in the field, the strength of this study is a deeper understanding of the differentiation and integration of complex child service delivery systems. These insights are crucial in order to deliver needed services and to minimize service silos and fragmentation.

Actors’ awareness of network governance in Child Welfare and Healthcare service networks

“…To help ensure that families timely get the support services they need from professionals with the required skills, appropriate relations between organizations are needed [2,5]. For example, to be able to refer clients between organizations in the network in a proper way, organizations with a gatekeeper function need to have relations with a majority of the organizations in the network [70]. Gatekeepers are organizations that are legally authorized to refer clients to child and youth services covered by the Child and Youth Act.…”