“…Nurse managers are expected to handle interpersonal conflict (Kantek and Kavla, 2007) across a large span of control (Meyer et al, 2011). Nurse managers are expected to achieve organizational objectives while establishing a healthy workplace for staff in their units (Espinoza et al, 2009), which in turn will help maintain staff job satisfaction (Zori et al, 2010) and decrease staff turnover . They are expected to do all of this in light of limited resources and high expectations for staff and patient safety (Udod and Care, 2011).…”