Critical Success Factors of TQM Implementation in Vietnamese Supporting Industries

Abstract

The objective of this study is to prioritize the Total Quality Management (TQM) factors based on fuzzy Analytical Hierarchy Process (AHP) method in Vietnamese supporting industries. Through an in-depth literature review, eight criteria were identified. These criteria were then divided into 32 sub-criteria. The fuzzy AHP is used to determine the percent weightings of eight categories of performance criteria that were identified via a review of the quality-management literature. These criteria include management commitment, role of the quality department, training and education, continuous improvement, quality policies, quality data and reporting, communication to improve quality, and customer satisfaction orientation. An empirical analysis of the criteria of each stage using the fuzzy AHP methodology and the expert opinion of quality management are used to evaluate the percent weightings of the criteria and sub-criteria that are synonymous with TQM implementation. The results showed that management commitment is the most critical factor; among sub-criteria, supports and responsibilities of top management is the most important. The study also identified the rank order of critical success factors of TQM. The findings suggest a generic hierarchy model for organizations to prioritize the critical factors and formulate strategies for implementing TQM in supporting industries, as well as other industries in Vietnam.

Assessing quality performance through seven total quality management practices

“…Top management comprises the highest-ranking managers, who are responsible for the organization, therefore, TQM must begin with the top management, which plays a dynamic role in the overall success of the firm and who are responsible for the required changes as regards the implementation of TQM (Wall, 2021;Trang & Do, 2020;Flynn et al, 1995). Top management believes that quality is more important than production and they consider quality as their responsibility (Nasution & Absah, 2022).…”

The Influential Factors of TQM and TPM Implementation on Manufacturing Industry Performance (MIP)

“…These studies concentrate on defining and benchmarking quality control practices among UAE companies [12], [13], [14]. Though Trang and Do (2020) tried to identify key factors for the implementation of TQM based on five manufacturing sub-sectors, their output relation was not studied [15]. Moreover, only a few studies on TPM implementation in the context of the UAE have been available up until recently.…”

Decision-Making on Incoterms 2020 of Automotive Parts Manufacturers in Thailand

“…Analytical Hierarchy Process (AHP) is a method to resolve complex decision-making problems with a variety of selection criteria and a wide range of decision-makers. Essentially, AHP utilizes information or expert opinions to determine the relative importance or contribution of attributes and to synthesize an optimal selection solution (Trang & Do, 2020).…”