Critical Success Factors for Enhanced Stakeholder Management in Ghana

Abstract

Though construction projects undertaken in developing countries are aimed at socioeconomic growth, the benefits cannot be realized without carefully considering project stakeholders management for successful delivery. This study identified and evaluated Critical Success Factors CSFs as part of a broader study aimed at "Developing Sustainable Stakeholder Management Framework for Developing Countries". An exploratory, qualitative survey was adopted. A questionnaire survey was used to validate 35 CSFs identified from the literature reviewed and Relative Importance Index for analysis. Early stakeholders' identification; managing culture and political environment; communication; project managers' competence; formal stakeholder management process was highly ranked. Five groups were also confirmed. The study contributes to the body of knowledge by validating CFSs for the Ghanaian construction industry.