Critical factors for evaluating the public value of e-government in Sri Lanka

Karunasena, Kanishka; Deng, Hepu

doi:10.1016/j.giq.2011.04.005

Cited by 170 publications

(177 citation statements)

References 25 publications

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“…Thus literature lack on common grounds to measure the concept. For example, Anderson et al (2012) provided seven dimensions of PV, Karunasena and Deng (2012) studied PV on five dimensions, Cresswell and Sayogo (2012) considered six PV dimensions, Thomson et al, (2014) confined to three PV dimensions while four PV dimensions were considered by Wang and Christensen (2015). Some scholars considered PV as a unidimensional construct (Page et al, 2015;Prebble, 2015;Morse, 2010;Hartley et al, 2015;Badia et al, 2014;Jaaron & Backhouse, 2010;Taebi et al, 2014).…”

Section: Problem Statementmentioning

confidence: 99%

“…Achieving socially desirable outcomes is another way to crate public value (Kelly et al, 2002;Cole & Parston, 2006;Try, 2008). Effectiveness of public organisations also creates public value (Moore, 1995;Karunasena & Deng, 2012) Developing trust between the public and the government creates public value (Kelly et al, 2002). It is, argued that trust is a public value outcome rather than a source of public value creation (Grimsley & Meehan, 2007).…”

Section: Purpose Of the Studymentioning

confidence: 99%

“…Services is about the provision of quality services in a user friendly manner in order to satisfy users and public needs (Jorgensen & Bozeman, 2007;Karunasena & Deng, 2012 773 government departments is to provide services to satisfy public needs. The existence of any institution is directly linked to its purpose (Slater & Aiken, 2015).…”

Section: Servicesmentioning

confidence: 99%

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Identification Of Public Value Dimensions In Pakistan’s Public Sector Organizations

Sami¹

2018

The European Proceedings of Social and Behavioural Sciences

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Public value is relatively new and important concept for public sector organizations and it is considered that there is no more important topic in public administration and public policy than public value. The goal of all sectors of the economy, public and private, is to create or increase the value, created by their contribution. Citizens pay taxes to the government and in return, they expected more benefits, respect and extra care of their rights at public offices. The major focus of public value research is on the dimensions of public value. Despite all the optimism, however, the concept of public value has not yet gained a consensus, being used by most authors as an unproblematic, everyday concept that can be used fruitfully in theory and practice. This lack of consensus emphasizes to develop comprehensive dimensions of public value which completely represent the Pakistani public sector. Current study determines the dimensions of public value on the basis of Kelly's framework of sources of public value through Systematic literature review. On basis of this literature review, it is revealed that services, societal outcome and trust are the comprehensive dimensions of public value in public sector organization of Pakistan. These dimensions not only aim at enhancing efficiency and performance of the public sector but they also seek to transform the culture of traditional public administration into a flexible, market-driven and result-oriented one.

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Section: Problem Statementmentioning

confidence: 99%

Section: Purpose Of the Studymentioning

confidence: 99%

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Identification Of Public Value Dimensions In Pakistan’s Public Sector Organizations

Sami¹

2018

The European Proceedings of Social and Behavioural Sciences

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“…Each of the above approach provides different concerns on what consists of public value. Deng's view on public values is the most comprehensive one, but the justification based on Sri Lanka is limited by the country's experience, whether it can be applied to China need to be verified [12][13][14][15][16].…”

Section: Literature Reviewmentioning

confidence: 99%

A Public Value Based Framework for Evaluating the Performance of e-Government in China

Bai¹

2013

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Much research has been done on evaluating the performance of e-government in China, but comprehensive pictures of research done on evaluation of performance of e-government can hardly be found in the Chinese literature. Besides, there are few theories to support the research and practice in evaluation. By analyzing existed literature, the paper proposes a conceptual framework for evaluating performance of e-government based on public value perspective. Delivery of public services, effectiveness of public organization and development of trust are identified and selected as three basic public values for analysis.

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“…In fact, egovernment is often seen as an effective means to create public value for citizens. (Karunasena, 2012) According to this point of view it can be understood that the e-government formation will gradually grow stronger and will play an important role all over the globe.…”

Section: Introductionmentioning

confidence: 99%

E-Transformation of Municipalities and Social Media's Role on e-Participation in European e-Municipalities

Polat

Bakıroğlu

Sayın

2013

AJIS

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Critical factors for evaluating the public value of e-government in Sri Lanka

Cited by 170 publications

References 25 publications

Identification Of Public Value Dimensions In Pakistan’s Public Sector Organizations

Identification Of Public Value Dimensions In Pakistan’s Public Sector Organizations

A Public Value Based Framework for Evaluating the Performance of e-Government in China

E-Transformation of Municipalities and Social Media's Role on e-Participation in European e-Municipalities

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