“…However, big‐box retailers (i.e., Walmart, Target, Home Depot, Lowe's, and Costco) survived and even flourished by tilting their operations toward e‐commerce (Nassauer & Maloney, 2020). Many big‐box retailers had invested in the technologies and infrastructure needed to increase online sales (Nassauer & Maloney, 2020), so that in early 2020 when the pandemic began, they were well placed to address a surge in digital sales and provide add‐on services such as home delivery and curbside pickup (Nilufer, 2020). For instance, Lowe's, Costco, and Best Buy, among others, quickly implemented curbside pickup and same‐day home delivery services (Boyle, 2021).…”