Crisis Response Information Networks

Pan, Shan Ling; Pan, Gary; Leidner, Dorothy E.

doi:10.17705/1jais.00283

Cited by 63 publications

(64 citation statements)

References 34 publications

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“…Besides physical destruction and economic loss, natural disasters bring about devastating human suffering and social impact. Recognizing that crises are erratic and difficult to prevent (Yang & Hsieh, 2013) and that poor crisis response can result in a humanitarian catastrophe of far larger magnitude than the damage caused by the original event itself (Junglas & Ives, 2007), a growing body of IS research has emphasized the importance of crisis response Leidner, Pan, & Pan, 2009;Pan, Pan, & Leidner, 2012). Often, these studies highlight ICT's ability to facilitate information flow amid a crisis's urgency (Majchrzak, Jarvenpaa, & Hollingshead, 2007).…”

Section: Introductionmentioning

confidence: 99%

“…Often, they investigate the role of ICT resources and capabilities from the crisis response agency perspective (e.g., Leidner et al, 2009;Pan et al, 2012;Yang & Hsieh, 2013). Some studies, while incorporating the role of community stakeholders, tend to view them as a constituent in the command-and-control model (e.g., Gao, Geoffrey, & Rebecca, 2011;Grabowski & Roberts, 2011;Sheth, 2009), such as in citizen sensing.…”

Section: Introductionmentioning

confidence: 99%

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ICT-Enabled Community Empowerment in Crisis Response: Social Media in Thailand Flooding 2011

Leong¹,

Pan²,

Ractham³

et al. 2015

JAIS

Self Cite

109

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

ICT-Enabled Community Empowerment in Crisis Response: Social Media in Thailand Flooding 2011

Leong¹,

Pan²,

Ractham³

et al. 2015

JAIS

Self Cite

109

View full text Add to dashboard Cite

show abstract

“…Timely and relevant information can help the public better understand a crisis. This understanding can facilitate the public engaging in remedial activities (Chen et al, 2007;Spence et al, 2006) (e.g., donating money, clothes or other supplies to areas severely damaged by natural disasters) (Pan et al, 2012)). The public may also become "digital volunteers" to help those affected by crises (e.g., to help translate information and move information between sources) (Starbird and Palen, 2011).…”

Section: Crisesmentioning

confidence: 99%

“…In summary, the importance of SNSs in distributing crisis-related information has been recognized in the literature; however, previous literature has mainly examined SNS messages Social Network Motivation following a Crisis related to crises, and few studies have examined how the public obtains timely information through SNSs to better understand crises (Pan et al, 2012;Pang and Ng, In Press …”

Section: Crisesmentioning

confidence: 99%

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People’s Motivation to Participate in Social Network Sites, Subsequent Behaviours, and Situation Self-Awareness following a Crisis: Evidence from the MH370 Flight Incident

Wang

2016

AJIS

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As people increasingly integrate social network sites (SNSs) into their daily lives, they also turn to these sites for timely information following crises. To date, few studies have examined the effects of different types of motivation on participatory behaviours within SNSs following crises. In this study, self-determination theory (SDT) is applied to examine how individuals are motivated to participate in SNSs following a crisis and how individuals' participatory behaviours can better assist them understand a crisis. The Malaysia Airlines Flight 370 (MH370) incident is selected as the context for this study, and data is collected following the incident. The results show that different types of motivation result in different participatory behaviours. Controlled motivation is positively related to browsing content, commenting and sharing content. Conversely, autonomous motivation is positively associated with browsing and sharing content. Besides, browsing content and commenting are positively related to people's situational self-awareness. The theoretical and practical implications of this study are discussed.

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Knowledge management in the care for people with intellectual disabilities during the COVID‐19 pandemic

Nägele,

Bevelander,

Nies

et al. 2024

Knowl Process Manag

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The study aimed to gain insight into knowledge management in the intellectual disabilities (ID) care sector during the COVID‐19 pandemic. We explored and described how knowledge producers, intermediaries, and knowledge users experienced knowledge management during this crisis situation, the responses to the specific knowledge needs in the ID‐care sector, and changes in roles and collaboration during this period. Twenty‐five individual in‐depth semi‐structured interviews were conducted with knowledge producers, intermediaries, and knowledge users in the Dutch ID‐care sector. An inductive thematic analysis was conducted. Three key themes were identified: (1) knowledge needs during the COVID‐19 pandemic, (2) experiences with knowledge management, and (3) roles and collaboration in knowledge management. There was an urgent need for specific ID‐related knowledge and how to translate available evidence for the general population into ID‐care settings. In knowledge management, the focus was on knowledge production and exchange, with validation and application receiving less attention. Within stakeholder groups, collaboration and knowledge exchange were intensified by existing or new knowledge infrastructures. Between stakeholder groups, knowledge producers and users created short lines to exchange needs and produce knowledge. This paper provides unique insights into knowledge management in the Dutch ID‐care sector during the COVID‐19 pandemic. Implications are discussed to improve future knowledge management processes. Support with knowledge validation and local knowledge infrastructures (complementary to centralized national knowledge infrastructures) help to assess the reliability and usefulness of knowledge and improve its use in practice during future pandemic‐related crisis situations.

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Crisis Response Information Networks

Abstract: Abstract

Cited by 63 publications

References 34 publications

ICT-Enabled Community Empowerment in Crisis Response: Social Media in Thailand Flooding 2011

ICT-Enabled Community Empowerment in Crisis Response: Social Media in Thailand Flooding 2011

People’s Motivation to Participate in Social Network Sites, Subsequent Behaviours, and Situation Self-Awareness following a Crisis: Evidence from the MH370 Flight Incident

Knowledge management in the care for people with intellectual disabilities during the COVID‐19 pandemic

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