Crisis Readiness and Innovation for Burnout Prevention Among Community Health Workers

Abstract

The performance of community health workers is an important factor in the success of health systems in underserved, vulnerable populations. Community health workers (CHWs) face work-related burnout. This study used a survey instrument to identify facilitators and barriers to a health crisis or pandemic preparedness. Causes of burnout and factors of crisis readiness were examined, including CHWs' health status, readiness to use technology, and organisational culture. Findings suggest that more technology training and organisational support are needed to develop a resilient healthcare system. Increased workloads and demanding work schedules contribute to burnout, highlighting the need for support resources to promote the physical and mental health of CHWs. The study also collected data on CHWs' perspectives on organisational commitment and individual innovation behaviours. The sample population is motivated to try new ideas and work methods to meet dynamic challenges and work expectations. Despite systemic shortcomings, more than 50% of them can envision a career with their community health organisation. Therefore, collaborative efforts are needed to create a work environment that promotes the physical well-being and professional development of CHWs. It is of practical importance for managers to value fostering innovation and organisational commitment in their healthcare workforce. In addition, our study is relevant to policymakers at local and central levels to plan national programmes for crisis preparedness and building a healthy nation.