Crisis Management in Tourism

Pforr, Christof; Hosie, Peter

doi:10.1300/j073v23n02_19

Cited by 141 publications

(129 citation statements)

References 62 publications

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“…The tourism industry is vulnerable to both external and internal factors, which implies that it is easily influenced by crisis incidents (Pforr and Hosie, 2009). The severe economic downturn and its subsequent climate of uncertainty tend to have a negative domino effect on tourism activities (Henderson, 2007;Papatheodorou and Xiao, 2010;Smeral, 2009 (Pizam, 2009).…”

Section: The Tourism-economic Growth Link In the Post-great Recessionmentioning

confidence: 99%

“…The severe economic downturn and its subsequent climate of uncertainty tend to have a negative domino effect on tourism activities (Henderson, 2007;Papatheodorou and Xiao, 2010;Smeral, 2009 (Pizam, 2009). In parallel with this, the negative political scenery that prevails among certain European host countries is very likely to lead to negative tourist perceptions which in turn, can undermine demand and further decrease the number of arrivals at destinations (Pforr and Hosie, 2009). After 2011, the global tourism market began to return to its pre-crisis growth levels (Blanke and Chiesa, 2012;UNWTO, 2012b).…”

Section: The Tourism-economic Growth Link In the Post-great Recessionmentioning

confidence: 99%

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How strong is the linkage between tourism and economic growth in Europe?

2015

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In this study, we examine the dynamic relationship between tourism growth and economic growth, using a newly introduced spillover index approach. Based on monthly data for 10 European countries over the period 1995-2012, our analysis reveals the following empirical regularities. First, the tourism-economic growth relationship is not stable over time in terms of both magnitude and direction, indicating that the tourism-led economic growth (TLEG) and the economic-driven tourism growth (EDTG) hypotheses are time-dependent. Second, the aforementioned relationship is also highly economic event-dependent, as it is influenced by the Great Recession of 2007 and the ongoing Eurozone debt crisis that began in 2010. Finally, the impact of these economic events is more pronounced in Cyprus, Greece, Portugal and Spain, which are the European countries that have witnessed the greatest economic downturn since 2009. Plausible explanations of these results are provided and policy implications are drawn.

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Section: The Tourism-economic Growth Link In the Post-great Recessionmentioning

confidence: 99%

Section: The Tourism-economic Growth Link In the Post-great Recessionmentioning

confidence: 99%

How strong is the linkage between tourism and economic growth in Europe?

2015

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“…This in turn only increases the intensity of the crisis (Skinner and Mersham, 2002). The secret is to be prepared for all eventualities including events that have not previously been faced such as a possible attack on a cruise ship (Pforr and Hosie, 2007).…”

Section: What Can Be Done To Minimise the Threat And Make Cruise Shipmentioning

confidence: 99%

Maritime tourism and terrorism: customer perceptions of the potential terrorist threat to cruise shipping

Bowen

Fidgeon

Page

2013

Current Issues in Tourism

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Maritime terrorism is a neglected area of research in tourism, particularly the use of scenario planning to understand potential threats to the cruise industry. Since the events of 9/11, terrorism, and the threat of terrorism, has become a major concern within the tourism industry. This paper analyses tourist perception of perceived terrorist threats given that many ships are American owned. Using the scenario analysis presented by Greenberg, Chalk, Willis, Khilko and Ortiz (2006), this study suggests that an attack on a cruise ship is a distinct possibility. Indeed, 44% of respondents questioned perceived the possibility of a terrorist attack on a cruise ship to be likely despite the fact that safety and security is seen by the industry as a 'hallmark' of cruising . Differences in attitude among potential passengers revealed a high level of confidence in the cruise ship companies. This finding is particularly marked among more experienced cruise ship passengers. However, this did not necessarily preclude the possibility of security measures being improved. All passengers appeared generally resigned to the fact that risk is associated with travel in the twenty first century and welcomed any efforts by cruise shipping companies to improve safety and security.

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“…Again, Web2 technologies can 'level the playing field' (Gretzel et al, 2006, p. 121) so that less powerful agents can make significant contributions to the emergent knowledge required for these complex circumstances. Pforr and Hosie (2007) agree by suggesting that because of the geographical dispersal of tourism organisations, the use of technology (such as content management and digital storage devices) may be an effective strategy.…”

Section: Transferringmentioning

confidence: 99%

Knowledge management: the missing link in DMO crisis management?

Blackman

Kennedy

Ritchie

2011

Current Issues in Tourism

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Despite some recognition of the role of DMOs in crisis management, limited attention has focused on the role of Destination Marketing Organisations (DMOs) in crisis events, and in particular their role in managing knowledge across diverse stakeholder groups and domains. This theoretical paper attempts to address this deficiency by synthesising knowledge management and tourism crisis management literature, to outline the potential role of DMOs in managing knowledge across boundaries during crises. Carlile's (2004) work on boundary spanning is used to consider potential organisational and management issues for DMOs dealing with crisis events and how they should be managed. The paper argues that because of the role and nature of DMOs they should play an important role as knowledge spanners/brokers to transfer, translate and transform knowledge to stakeholders. The paper concludes with future research avenues related to knowledge management, DMOs and crises.

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Crisis Management in Tourism

Cited by 141 publications

References 62 publications

How strong is the linkage between tourism and economic growth in Europe?

How strong is the linkage between tourism and economic growth in Europe?

Maritime tourism and terrorism: customer perceptions of the potential terrorist threat to cruise shipping

Knowledge management: the missing link in DMO crisis management?

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