Crises in global supply chains: The role of impression management communications

Woldt, Jason; Prasad, Sameer

doi:10.1016/j.ijpe.2022.108562

Cited by 5 publications

(3 citation statements)

References 73 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

Section: Impression Managementmentioning

confidence: 99%

“…In recent years, the concept of IM has been generalized to the organizational level (Tata & Prasad, 2015;Woldt & Prasad, 2022). Organizational-level IM researches are generally scattered in discussing how organizations in crisis use IM tactics to repair damaged legitimacy (Cho & Roberts, 2010;Perkiss et al, 2021) and create a specific image in front of the audience including customers (Abramova et al, 2016) and shareholders (Woldt & Prasad, 2022). To be specific, Woldt and Prasad (2022) used IM theory to examine the way firms facing supply chain crisis communicate with their shareholders, finding that in the short term, firms could mitigate negative shareholder returns by assuming less responsibility for the crisis.…”

Section: Impression Managementmentioning

confidence: 99%

“…As any corporate communication may reflect impression management in some way and for multiple reasons (Perkiss et al, 2021), the apology statements issued by companies in crisis can be thought as a way of managing others" impressions of them. In the extant impression management literature, the majority of researches has centered on CSR reports (Cho et al, 2012;Cho & Roberts, 2010;Perkiss et al, 2021), annual reports (Moreno & Jones, 2022), and accounts (Tata, 2000a(Tata, , 2000bWoldt & Prasad, 2022). Nonetheless, little is known about how corporations facing scrutiny use apology statements to manage impressions.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

A Pragmatic Study of Corporate Apologies for Impression Management: A Case of Chinese Food Industry

Zhou¹,

Zhang²

2023

IJL

View full text Add to dashboard Cite

Some of Chinese corporations in food industry have recently faced sharp criticism for their illegal operation or unethical behavior. To deal with such crisis, these corporations are inclined to manage their public impressions by issuing apology statements. Serious as these problems are, yet scarce research has focused on the impression management of Chinese corporations through apologies. This paper aims to make a pragmatic analysis of apology strategies employed by Chinese food companies for impression management, drawing upon the framework of Jones and Pittman’s (1982) impression management strategies and Blum-Kulka and Olshtain’s (1984) theory of CCSARP. Based on a self-built corpus of 50 apology statements issued by Chinese food companies, the paper identified different apology strategies and their accompanying linguistic features through discourse analysis. The results show that IFIDs and offer of repair are two of the most common strategies in Chinese corporate apologies, whereas taking on responsibility is less frequently used. The apology strategies are often accompanied with such linguistic features as person deixis, honorifics, intensification and repetition. Chinese companies adopt these diverse apology strategies and linguistic features for the sake of impression management, which is realized by using such strategies as ingratiation, self-promotion, exemplification and supplication. Finally, the paper provides insights into the understanding of crisis management and corporate communication practice online.

show abstract