Crew Resource Management Training Within the Automotive Industry: Does It Work?

Marquardt, Nicki; Robelski, Swantje; Hoeger, R

doi:10.1177/0018720810366258

Cited by 13 publications

(10 citation statements)

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“…The reliability scores, meant as internal consistency, of the 12 HEQ scales (assessed by Cronbach's α) ranged between satisfying and good ( α = 0.65 to α = 0.84) and are in line with former studies (Marquardt et al, ). The reliability scores are shown in Table .…”

Section: Resultssupporting

confidence: 87%

“…Because the questionnaire has got a generic character, no readapting to this different kind of industry was required. Former surveys that had also applied this questionnaire in other domains than aviation (e.g., defense industry or automotive), showed adequate reliability and construct validity (Marquardt & Hoeger, ; Marquardt, Robelski, & Hoeger, ). Each of the “Dirty Dozen” categories is reflected by five items.…”

Section: Methodsmentioning

confidence: 99%

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Situation awareness, human error, and organizational learning in sociotechnical systems

Marquardt

2019

Hum Ftrs & Erg Mfg Svc

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In many organizations, the performance of individuals and teams is negatively affected by human error. Studies have shown that these errors can be reduced or even prevented by learning from them and by developing an understanding of error causation and its consequences. The ability to detect, understand, and anticipate errors refers to situation awareness (SA). Although SA is not limited to human error and it is more closely linked with decision making, it is a prerequisite for error reduction in complex sociotechnical work settings. The main objectives of this study were threefold: First, a model that can explain the interrelations between human error, SA, and organizational learning in sociotechnical systems was developed. Secondly, functional and dysfunctional factors that affect human error, SA, and organizational learning were identified. Thirdly, a research methodology was selected and adapted to empirically test the model in a real-world sociotechnical task environment. To do so, an SA performance test and a human error questionnaire were used to examine SA and respective learning modes of 108 assembly-line workers in the manufacturing industry. The final test results supported the central assumptions of the applied model. The article concludes by discussing applications in the field of sociotechnical systems analysis, team training, human performance programs, and high-reliability organizations.

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Section: Resultssupporting

confidence: 87%

Section: Methodsmentioning

confidence: 99%

Situation awareness, human error, and organizational learning in sociotechnical systems

Marquardt

2019

Hum Ftrs & Erg Mfg Svc

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“…Figure 1 provides a diagrammatic representation of the search strategy used. The 15 primary research studies were conducted in six countries: USA ( n = 8) [ 33–40 ], Europe ( n = 2) [ 41 , 42 ], Australia ( n = 2) [ 43 , 44 ], New Zealand ( n = 1) [ 45 ], Israel ( n = 1) [ 46 ] and United Kingdom ( n = 1) [ 47 ]. Of these 15 articles, eight used quantitative method [ 33–35 , 39 , 42 , 45–47 ], six qualitative methods [ 36–38 , 41 , 43 , 44 ] and one-mixed methods [ 40 ].…”

Section: Resultsmentioning

confidence: 99%

Learning from safety incidents in high-reliability organizations: a systematic review of learning tools that could be adapted and used in healthcare

Serou

Sahota

Husband

et al. 2021

International Journal for Quality in Health Care

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Background A high reliability organization is an organization that has sustained almost error-free performance, despite operating in hazardous conditions where the consequences of errors could be catastrophic. A number of tools and initiatives have been used within High Reliability Organizations to learn from safety incidents, some of which have the potential to be adapted and used in health care. We conducted a systematic review to identify any learning tools deemed to be effective that could be adapted and used by multidisciplinary teams in healthcare following a patient safety incident. Methods This review followed the PRISMA-P reporting guidelines and was registered with the PROSPERO (CRD42017071528). A search of databases was carried out in January 2021, from the date of their commencement. Electronic databases include Web of Science, Science Direct, MEDLINE in Process Jan 1950-present, EMBASE Jan 1974-present, CINAHL 1982-present, PsycINFO 1967-present, Scopus and Google Scholar. We also searched the grey literature including reports from government agencies, relevant doctoral dissertations and conference proceedings. A customised data extraction form was used to capture pertinent information from included studies and Critical Appraisal Skills Programme tool to appraise on their quality. Results A total of 5,921 articles were identified, with 964 duplicate articles removed and 4932 excluded at the title (4055), abstract (510) and full text (367) stages. Twenty-five articles were included in the review. Learning tools identified included debriefing, simulation, Crew Resource Management and reporting systems to disseminate safety messages. Debriefing involved deconstructing incidents using reflective questions, whilst simulation training involved asking staff to relive the event again by performing the task(s) in a role-play scenario. Crew resource management is a set of training procedures that focus on communication, leadership, and decision making. Sophisticated Incident reporting systems provide valuable information on hazards and were widely recommended as a way of disseminating key safety messages following safety incidents. These learning tools were found to have a positive impact on learning if conducted soon after the incident with efficient facilitation. Conclusion Healthcare organizations should find ways to adapt the learning tools or initiatives used in high reliability organizations following safety incidents. It is challenging to recommend any specific one as all learning tools have shown considerable promise. However, the way these tools or initiatives are implemented is critical and so further work is needed to explore how to successfully embed them into health care organizations so that everyone at every level of the organization embraces them.

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“…The medical industry recognized that most interpersonal problems that led to accidents were similar to those of the aviation industry [7], and therefore began to establish CRM. Moreover, human factors training was transferred to fire service, seafaring, oil and gas industries, nuclear power industry and the automotive industry [8][9][10][11][12]. Contrary to aviation, CRM in other industries is not mandatory.…”

Section: Development Of Crmmentioning

confidence: 99%

Adaptation of crew resource management training in high-risk industries

Schuermann¹,

Marquardt²

2016

Int. J. SAFE

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Crew resource management (CRM) is a training concept for optimising the use of all available resources (e.g. human, technology, organisation) within high-risk operations. It has its origins in aviation, but the principles and methods of CRM are already used in many other industries, like medicine or fire service. In order to raise the reliability of teams working in these industries, it is important to train them in non-technical skills (e.g. cooperation, managerial and leadership skills, decision making or situation awareness). Despite many years of research on CRM training, the amount of detailed information about these training programmes is often limited. Thus, the picture about CRM is not as clear as it should be. This makes it difficult to assess the effectiveness of such training programmes to prevent human error and industrial accidents. During a research project on the adaptation of CRM training, scientists of Rhine-Waal University in Kamp-Lintfort (Germany) conducted an empirical study. They interviewed 10 CRM experts from civil and military aviation, aircraft engineering, fire service, seafaring and medicine, about their experiences with CRM training to gain an overview about the current state of CRM in different industries. They identified cross-industry and industry-specific lessons learned as well as success factors of these training programmes. The results can be used to improve current CRM programmes, which in turn may increase safety standards in high-risk work domains.

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Crew Resource Management Training Within the Automotive Industry: Does It Work?

Abstract: Several recommendations for future research and training development in the field of human factors training are made.

Cited by 13 publications

References 10 publications

Situation awareness, human error, and organizational learning in sociotechnical systems

Situation awareness, human error, and organizational learning in sociotechnical systems

Learning from safety incidents in high-reliability organizations: a systematic review of learning tools that could be adapted and used in healthcare

Adaptation of crew resource management training in high-risk industries

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