Crew Resource Management Application in Commercial Aviation

Wagener, Frank A. D. T. G.; Ison, David

doi:10.7771/2159-6670.1077

Cited by 18 publications

(9 citation statements)

References 7 publications

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“…However, the results of this study confirm many findings [6,22] suggesting that this scenario-based training tool may not be applied effectively and continuously. Dismukes et al [6] cites inadequate knowledge or experience provided by training and/or guidance as a factor in 37% of NTSB accidents between 1991 and 2001.…”

Section: Crm Issuessupporting

confidence: 81%

The Presence of Behavioral Traps in U.S. Airline Accidents: A Qualitative Analysis

Velázquez

2018

Safety

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Behavioral traps are accident-inducing operational pitfalls aviators may encounter as a result of poor decision making. The Federal Aviation Administration (FAA) identifies the existence of twelve of these negative pilot behaviors. These are: Peer Pressure; Get-There-Itis; Loss of Situational Awareness; Descent Below the Minimum En Route Altitude (MEA); Mind Set; Duck-Under Syndrome; Getting Behind the Aircraft; Continuing Visual Flight Rules (VFR) into Instrument Conditions; Scud Running; Operating Without Adequate Fuel Reserves; Flying Outside the Envelope; and Neglect of Flight Planning, Preflight Inspections, and Checklists. The purpose of this paper was to study the nature of their occurrence in the airline domain. Four Subject Matter Experts (SMEs) analyzed 34 National Transportation Safety Board (NTSB) accident reports. The SMEs were able to identify many pilot actions that were representative of the behavioral traps. Behavioral traps were found in all accidents with Loss of Situational Awareness and Neglect of Flight Planning, Preflight Inspections, and Checklists dominant. Various themes began to emerge, which played important roles in many accidents. These themes included Crew Resource Management (CRM) issues, airline management and fatigue. The findings of this study indicated that behavioral traps were prevalent in airline accidents including habitual noncompliance by pilots. Attitude management training is recommended.

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Section: Crm Issuessupporting

confidence: 81%

The Presence of Behavioral Traps in U.S. Airline Accidents: A Qualitative Analysis

Velázquez

2018

Safety

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“…Debriefs in aviation occur after every flight and are often referred to as postflight debriefings or checks (Wagener & Ison, 2014). Debriefs in aviation, however, are embedded within the larger personnel management effort of CRM (Salas, Rhodenizer, & Bowers, 2000).…”

Section: A Historical Review Of Debriefs In Contextmentioning

confidence: 99%

Debriefs: Teams learning from doing in context.

Allen

Reiter‐Palmon

Crowe

et al. 2018

American Psychologist

125

109

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Debriefs are a type of work meeting in which teams discuss, interpret, and learn from recent events during which they collaborated. In a variety of forms, debriefs are found across a wide range of organizational types and settings. Well-conducted debriefs can improve team effectiveness by 25% across a variety of organizations and settings. For example, the U.S. military adopted debriefs decades ago to promote learning and performance across the various services. Subsequently, debriefs have been introduced in the medical field, the fire service, aviation, education, and in a variety of organizational training and simulation environments. After a discussion of various purposes for which debriefs have been used, we proceed with a historical review of development of the concepts and use in industries and contexts. We then review the psychological factors relevant to debrief effectiveness and the outcomes for individuals, teams, and organizations that deploy debriefs. Future directions of particular interest to team researchers across a variety of psychological disciplines are presented along with a review of how best to implement debriefs from a practical perspective. (PsycINFO Database Record

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“…At the workshop, human error was identified as the major cause of air accidents (Helmreich et al, 1999). A long-term research by NASA has revealed that the problems encountered by the flight crews in a multi-crew cockpit are usually not related to technical problems in flying; rather, they are usually related to poor group decision-making, ineffective communication, inadequate leadership, and deficient operational or resource management (Wagener & Ison, 2014). A study by Shappell et al (2006) also revealed that between 60% and 80% of all aviation accidents and crashes involve human error.…”

Section: Crmmentioning

confidence: 99%

The Experience and Performance of Female Airline Pilots in Taiwan - A Tripartite Assessment

Chen¹,

Jheng²,

Liu³

2022

IBR

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The pilot profession remains one of the most notable gender-imbalanced occupations in the aviation industry, with women making up a far lower percentage than men. Nevertheless, the experiences and challenges faced by female pilots in the workplace is worth exploring. Previous studies have mostly approached these issues from the perspective of male and/or female pilots, ignoring the opinions of managers responsible for flight operations. This study fills this research gap by adding flight operations managers' assessments of female pilots to explore the topic from a broader and comprehensive tripartite perspective. In addition, gender issues in the cockpit and the impact of female pilot participation are also discussed. The research is conducted through in-depth interviews covering flight operations managers, male pilots, and female pilots in three different Taiwanese airlines. The findings of this study reveal that the performance of female pilots is generally affirmed by flight operations managers and male pilots, and the participation of female pilots produces some chemical effects on the culture of the cockpit, which also contributes to crew resource management and flight safety. Contrary to previous research findings, the female pilots interviewed in this study do not feel that they are being challenged or abused in relation to their gender. Finally, several recommendations are given to the airlines to implement CRM training programs and recruit female pilots.

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Crew Resource Management Application in Commercial Aviation

Cited by 18 publications

References 7 publications

The Presence of Behavioral Traps in U.S. Airline Accidents: A Qualitative Analysis

The Presence of Behavioral Traps in U.S. Airline Accidents: A Qualitative Analysis

Debriefs: Teams learning from doing in context.

The Experience and Performance of Female Airline Pilots in Taiwan - A Tripartite Assessment

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