“…Most CSMs aspire to identify the characteristics that influence behaviours that lead to either payment or default in a way that a customer might be classified as a 'good' or 'bad' payer (Louzada et al, 2016). Thus, those customers whose CSMs present a high probability of being 'good' payers are accepted, and those with low probability are declined (Finlay, 2009;Breeden, 2021;Carta et al, 2021). Furthermore, the latest CSMs have been employed for issues such as profitability, the use of Big Data (BD), Deep Learning (DL), equity in analysis, and sustainability (refer to Bastani et al, 2019;Kozodoi et al, 2019;Ashofteh and Bravo, 2021;Dastile and Celik, 2021;Djeundje et al, 2021;Kang et al, 2021 andKozodoi et al, 2022).…”