“…staff in acute hospitals (Gould and Reed, 2009). This drive is underpinned by evidence that knowledge and skills in dementia care coupled with ongoing access to specialist support can prevent emotional exhaustion and can enhance communication skills and behaviour management techniques amongst this group of staff (Hyder et al, 2010). Related evidence suggests that, although such investment is expensive in the short term, it pays considerable dividends over time in improved quality of life for people with dementia, raised staff morale, more effective team working and lower staff turnover (Austrom, 1996;Vance and Davidhizer, 1997;Grant et al, 1998;Teresi et al, 1998;Brodarty et al, 2003).…”