Creating Value in Online Communities: The Sociomaterial Configuring of Strategy, Platform, and Stakeholder Engagement

Barrett, Michael; Oborn, Eivor; Orlikowski, Wanda J.

doi:10.1287/isre.2016.0648

Cited by 194 publications

(134 citation statements)

References 67 publications

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“…It encourages information infrastructure scholars to study problems of data valuation, use and reuse. It also provides findings that integrate with similar, recent work on value in online communities (Barrett, Oborn & Orlikowski, 2016), while showing nonlinear, contingent dynamics that warn against eventual interpretations of development for value creation as a kind of linear accretion trajectory. Some convergences between value dimensions can be destructive of value creation capabilities, I have suggested.…”

Section: Discussionsupporting

confidence: 73%

“…A recently published study has started to make inroads in this same direction (Barrett, Oborn & Orlikowski, 2016) to analyze value creation in health social media. The authors conceptualize online community value as "performed through the ongoing sociomaterial configuring of OC strategies, digital platforms, and forms of stakeholder engagement " (2016:704), and draw from the sociology of worth (e.g.…”

Section: Theoretical Framingmentioning

confidence: 99%

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Till data do us part: Understanding data-based value creation in data-intensive infrastructures

Tempini

2017

Information and Organization

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Much of the literature on value creation in social media-based infrastructures has largely neglected the pivotal role of data and their processes. This paper tries to move beyond this limitation and discusses data-based value creation in data-intensive infrastructures, such as social media, by focusing on processes of data generation, use and reuse, and on infrastructure development activities. Building on current debates in value theory, the paper develops a multidimensional value framework to interrogate the data collected in an embedded ethnographical case study of the development of PatientsLikeMe, a social media network for patients. It asks when, and where, value is created from the data, and what kinds of value are created from them, as they move through the data infrastructure; and how infrastructure evolution relates to, and shapes, existing data-based value creation practices. The findings show that infrastructure development can have unpredictable consequences for data-based value creation, shaping shared practices in complex ways and through a web of interdependent situations. The paper argues for an understanding of infrastructural innovation that accounts for the situational interdependencies of data use and reuse. Uniquely positioned, the paper demonstrates the importance of research that looks critically into processes of data use in infrastructures to keep abreast of the social consequences of developments in big data and data analytics aimed at exploiting all kinds of digital traces for multiple purposes.

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Section: Discussionsupporting

confidence: 73%

Section: Theoretical Framingmentioning

confidence: 99%

Till data do us part: Understanding data-based value creation in data-intensive infrastructures

Tempini

2017

Information and Organization

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“…As OCs evolve and morph, they open-endedly expand and embrace new groups/participants that come with supplementary value creation approaches (Barrett et al 2016). Thus, an implication of our framing is to invite a rethink of where the locus of innovation resides.…”

Section: Toward a Research Agenda On Ocmentioning

confidence: 99%

“…Value creation is a fundamental concept that encompasses the economic value from products and services as well as the use value as perceived by participants themselves (Bowman andAmbrosini 2000, Lepak et al 2007). While OCs certainly play an extensive role in augmenting the economic value in transacting products and services, such value creation presupposes an active and vibrant OC with engaged participants (Barrett et al 2016, Bauer et al 2016). An emergent and related question is whether OCs are essentially novel as forms of organizing or are just variations on classical organizational forms and thus can be analyzed through a traditional lens of task decomposition, coordination, and control via information flows (see Puranam et al 2014).…”

Section: Introductionmentioning

confidence: 99%

Special Section Introduction—Online Community as Space for Knowledge Flows

Faraj

Krogh

Monteiro

et al. 2016

Information Systems Research

199

177

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O nline communities frequently create significant economic and relational value for community participants and beyond. It is widely accepted that the underlying source of such value is the collective flow of knowledge among community participants. We distinguish the conditions for flows of tacit and explicit knowledge in online communities and advance an unconventional theoretical conjecture: Online communities give rise to tacit knowledge flows between participants. The crucial condition for these flows is not the advent of novel, digital technology as often portrayed in the literature, but instead the technology's domestication by humanity and the sociality it affords. This conjecture holds profound implications for theory and research in the study of management and organization, as well as their relation to information technology.

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“…22 For example, some writers have drawn on structuration theory to understand the deployment of IT systems in organisations. Barrett et al 23 and Beane and Orlikowski 24 built on this work, and critiques of it, and used practice theory to explore the ways in which health-care organisations and IT systems shape one another. Other writers work in a very different tradition, whereby organisations are viewed as complex systems, and IT systems are technologies that can be used to address complexity.…”

Section: Information Technologies In Acute Hospitalsmentioning

confidence: 99%

Quality and safety between ward and board: a biography of artefacts study

Keen

Nicklin

Long

et al. 2018

Health Serv Deliv Res

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BackgroundThere have been concerns about the quality and safety of NHS hospital services since the turn of the millennium. This study investigated the progress that acute NHS hospital trusts have made in developing and using technology infrastructures to enable them to monitor quality and safety following the publication in 2013 of the second Francis report on the scandal at Mid Staffordshire NHS Foundation Trust (The Mid Staffordshire NHS Foundation Trust Public Inquiry. Chaired by Sir Robert Francis QC.Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry. HC 898. London: The Stationery Office; 2013).MethodsA telephone survey of 15 acute NHS trusts in the Yorkshire and the Humber region, and a review of board papers of all acute NHS trusts in England for January 2015, were undertaken. The telephone survey was used to identify trusts for a larger field study, which was undertaken in four acute NHS trusts between April 2015 and September 2016. The methods included the direct observation of the use of whiteboards and other technologies on two wards in each trust, an observation of board quality committees, semistructured interviews and an analysis of the quality and safety data in board papers. Published sources about national and local agencies were reviewed to identify the trust quality and safety data that these agencies accessed and used. An interview programme was also undertaken with those organisations. The Biography of Artefacts approach was used to analyse the data.FindingsThe data and technology infrastructures within trusts had developed over many years. The overall design had been substantially determined by national agencies, and was geared to data processing: capturing and validating data for submission to national agencies. Trust boards had taken advantage of these data and used them to provide assurance about quality and safety. Less positively, the infrastructures were fragmented, with different technologies used to handle different quality and safety data. Real-time management systems on wards, including electronic whiteboards and mobile devices, were used and valued by nurses and other staff. The systems support the proactive management of clinical risks. These developments have occurred within a broad context, with trusts focusing on improving the quality and safety of services and publishing far more data on their performance than they did just 3 years earlier. Trust-level data suggest that quality and safety improved at all four trusts between 2013 and 2016. Our findings indicate that the technology infrastructures contributed to these improvements. There remains considerable scope to rationalise those infrastructures.LimitationsThe four trusts in the main study were, in part, purposively selected, and deliberately biased towards sites that had made progress with designing and deploying real-time ward management systems. This limits the generalisability of the study. The study focused more on the work of nurses and nurse managers, and has relatively little to say about the experiences of doctors or allied health professionals.Future workFuture research might focus on the effects of mobile technologies and electronic whiteboards on acute wards, the value of current national data returns, and the uses and value of trust data warehouses.FundingThe National Institute for Health Research Health Services and Delivery Research programme.

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Creating Value in Online Communities: The Sociomaterial Configuring of Strategy, Platform, and Stakeholder Engagement

Cited by 194 publications

References 67 publications

Till data do us part: Understanding data-based value creation in data-intensive infrastructures

Till data do us part: Understanding data-based value creation in data-intensive infrastructures

Special Section Introduction—Online Community as Space for Knowledge Flows

Quality and safety between ward and board: a biography of artefacts study

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