Creating Public Value through Digital Government: Lessons on Inter-Organizational Collaboration and Information Technologies

Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium

“…Those (inter)dependencies can be affiliated with one or more factors. Factors that have been identified include technical, informational, (intra-)organizational, managerial, cultural, legal, political, institutional and strategic factors [7,16,23,28,34]. In the following, we consider technological, organizational and inter-organizational factors [7,28] and corresponding challenges as a starting point to distinguish the governance challenges of inter-organizational digital public services in the case.…”

“…Organizational (also managerial) factors deal with management support towards inter-organizational collaboration, the creation of an organizational culture that incentivizes collaboration and holistic views on service delivery in relation to the user and the development of adequate organizational capabilities [7,11]. They also include the development of adequate organizational capabilities [28]. One such organizational capability has to do with creating and sharing knowledge, both overall as well as for a specific service [8].…”

“…Dawes et al [11] mention cultural challenges related to the creation and embeddedness of knowledge within organizations (which can be entrenched within processes and data structures), but also risk-averseness (or even resistance) towards inter-organizational collaboration and potential innovation [7]. Dawes et al [11] advocate incentives for information sharing, a supportive culture towards collaboration at the organizational level, but also more generally advocate legal and regulatory frameworks and appropriate legal authority to overcome such challenges (see also [28]).…”

Consolidation of the Activities of Regulatory Institutions While Implementing E-Government Solutions

“…Problems that regulatory institutions face when implementing e-government solutions are analyzed by many researchers (Baldwin & Black, 2008Baldwin, Black, & O'Leary, 2014;Blanc, 2013;Blendinger & Michalski, 2018;Carroll & Head, 2010;Cheng, 2014;Choudrie, Zamani, Umeoji, & Emmanuel, 2017;Christiansson, Axelsson, & Melin, 2015;Cledou, Estevez, & Soares Barbosa, 2018;Gil-Garcia, 2012;Hampton, 2005;Juell-Skielse, Lönn, & Päivärinta, 2017;Layfield, 2014;Luna-Reyes, Picazo-Vela, Luna, & Gil-Garcia, 2016;Maegli & Jaag, 2013;Maegli, Jaag, Koller, & Trinkner, 2011;Maume, 2013;Miyazaki, 2018aMiyazaki, , 2018b, who address such aspects as the needs of the society and business enterprises and the challenges and possibilities of meeting those needs, innovations of information systems and technologies, their implementations and impact on increasing e-government᾽s efficiency, regulatory reforms and processes, the best regulatory practices and possibilities to apply them. Researchers pay quite a lot of attention to the analysis of the methods of evaluation of the public sector institutions᾽ efficiency, however, there is not enough of all-encompassing scientific research and solutions regarding the assessment of the regulatory institutions᾽ consolidation while implementing e-government solutions.…”

“…The main factors that influence the model of the consolidation of regulatory institutions' activities while implementing e-government solutions are separated into two levels: the regulatory institutions level and the business entities level. The factors of the regulatory institutions level, as well as the factors of the business entities᾽ level fall into four groups according to the spheres of influence of those factors: regulatory processes, expenses, electronic services provision and information and communication means᾽ evaluation levels (Alcaide-Muñoz et al, 2017;Anthopoulos et al, 2016;Baldwin & Black, 2008Baldwin et al, 2014;Benz & Eberlein, 1999;Blockmans et al, 2014;Boer et al, 2016Boer et al, , 2017Cheng, 2014;Choi et al, 2017;Choudrie et al, 2017;Christiansson et al, 2015;González et al, 2009;Hampton, 2005;Janssen & Voort, 2016;Juell-Skielse et al, 2017;Kersbergen & Waarden, 2004;Klievink et al, 2016;Larsson & Grönlund, 2016;Luna-Reyes et al, 2016;Mohan & Parthasarathy, 2016;Mueller, 2003;Navarro-Galera et al, 2016;Scupola & Zanfei, 2016). The first group is the regulatory processes group that encompasses the factors related to the regulatory processes and exercise influence on the regulatory activities.…”