Creating Meaningful Museums: A Model for Museum Exhibition User Experience

Abstract

Combining existing knowledge of museum exhibition visitor experience with concepts of User Experience (UX), a model for Museum Exhibition User Experience (MEUX) is presented. The model was developed from research interviews and surveys with UK museum professionals and presents the museum exhibition experience from both museum and visitor perspectives. Its use as an evaluation tool for visitor experience is explored at Oxford University Museum of Natural History (OUMNH). In comparing results with those from staff, a disconnect emerged between museum and visitor preferences on motivations for visiting and what outcomes emerge from visits. The incorporation of the theoretical MEUX model into museum practice enables holistic conceptualization of the visitor experience through the pragmatic and hedonic qualities of an exhibition. With the development of further evaluation tools, this framework and methodology accurately captures institutional and visitor preferences and can evaluate how the development decisions of museums influence and impact the visitor experience.

Bilim merkezlerine düzenek seçimi için çok amaçlı çok boyutlu bir sırt çantası modeli

“…'nin ziyaretçiler için daha anlamlı içerik sunabilecek müzelerin tasarımına yönelik çalışmasında müze sergisi deneyimi hem müze hem de ziyaretçi açısından ele alınmakta, kullanıcı deneyimine yönelik kapsamlı bir model sunulmaktadır. Oxford Üniversitesi Doğa Tarihi Müzesi'nde (OUMNH) ziyaretçi değerlendirmelerinden elde edilen sonuçlar, müze personelinin değerlendirmeleri ile karşılaştırıldığında, ziyaretçilerin ziyaret motivasyonları ve ziyaret sonuçlarının müzenin sergileme amacından farklı olduğunu göstermektedir [36]. Genel olarak literatürdeki çalışmalar incelendiğinde bilim merkezinin bir misyon çerçevesinde ve bir temayı esas alacak şekilde kurulması gerektiği belirtilmekte; bilim merkezinde bulunan sergi düzeneklerinin ilgi çekici olması, eğitici olması, bir hikayesinin olması, kolay ve anlaşılır olması ve ziyaretçinin aktif olarak sergi düzeneğine katılım gösterebilmesi istenmektedir.…”

ExhibitXplorer: Enabling Personalized Content Delivery in Museums Using Contextual Geofencing and Artificial Intelligence

“…Delivering personalized content elevates the overall museum experience by creating a sense of individual connection and relevance [23,24]. The authors of paper [25] present a model for the Museum Exhibition User Experience (MEUX) by combining existing knowledge about museum visitors' experiences with user experience concepts. The model was developed based on research interviews and surveys with museum professionals in the United Kingdom and presents the museum exhibition experience from both the museum and visitor perspectives.…”

Evaluating Influencing Factors of Visitor Experience in Offline Art Exhibitions

“…Art exhibitions were usually held in traditional museums and galleries in the past, but as forms of artistic creation continue to evolve and diversify, new venues for exhibitions are being sought as well as new concepts and ways of organizing exhibitions are being experimented with [25]. Nowadays, many external companies or community groups also organize various types of art exhibitions [11]. They plan their exhibitions by creating a whole set of products about the exhibition in order to attract a wider audience to visit the physical exhibitions [3].…”

“…The focus of this study is on the visitor experience associated with art exhibitions, so the many previous studies on the museum experience can provide useful references and guidance for an in-depth exploration of the art exhibition experience. King et al combined the existing knowledge of the visitor experience of museum exhibitions with the concept of the user experience to propose a model of the Museum Exhibition User Experience (MEUX) and the key concepts of visitor factors that influence the experience are summarized [11]. Market research in the cultural sector has also recognized the importance of the exhibition environment for visitors to museums and other cultural attractions [12,13].…”