Creating High-Value Real-World Impact through Systematic Programs of Research

Nunamaker, Jay F.; Twyman, Nathan W.; Giboney, Justin Scott; Briggs, Robert O.

doi:10.25300/misq/2017/41.2.01

Cited by 37 publications

(46 citation statements)

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“…It is accepted that this is a more technical that social scientific conception of kernel theory, but it is one that arguably aligns well with theory being considered as a means by from co-evolution of problem and solution spaces (Dorst & Cross, 2001) and is indeed "grounded" in practice. Nunamaker, Twyman, Giboney, and Briggs (2017) note that, for any given instance of a technology that can be used to improve a situation, a different instance can be built that will not-and, further, that subtle differences in instances may give rise to differences in efficacy. Our second observation relates to this point in that, once "moves are invented" (Schön, 1992) and a course of action is underway, a path dependency is created between problem and solution spaces, which narrows the solution space with the learning from each iteration of work.…”

Section: Artefact Mutabilitymentioning

confidence: 99%

“…We argue that design theory as presented here is key in achieving value, as it provides a map across the territory of the design space. Our design theory is nascent (Hevner & Gregor, 2013) and, thus, provides only potential for impact (Nunamaker et al, 2017). That path dependency captures and exposes both knowledge related to the design and knowledge related to the context (of the problem).…”

Section: Artefact Mutabilitymentioning

confidence: 99%

“…In this regard, we respect the ideographic nature of our design context and go no further than to assert that, in detailed terms, the QoEWA is only an approximation to what might work in other contexts. Our design theory is nascent (Hevner & Gregor, 2013) and, thus, provides only potential for impact (Nunamaker et al, 2017).…”

Section: Expository Instantiationmentioning

confidence: 99%

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Developing a Quality of Experience (QoE) model for Web Applications

Lycett

Radwan

2018

Information Systems Journal

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Web‐based service providers have long been required to deliver high quality services in accordance with standards and customer requirements. Increasingly, however, providers are required to think beyond service quality and develop a deeper understanding of their customers' Quality of Experience (QoE). Although models exist that assess the QoE of Web Application, significant challenges remain in: (1) Defining QoE factors from a Web engineering perspective, (2) quantifying the relationship between so‐called “objective” and “subjective” factors of relevance, and (3) dealing with limited data available in relation to subjective factors. In response, the work here presents a novel model (and associated software instantiation) that integrates factors through Key Performance Indicators and Key Quality Indicators. The mapping is incorporated into a correlation model that assesses the QoE of Web Applications, with a consideration of defining the factors in term of quality requirements derived from web architecture. The data resulting from the mapping is used as input of the proposed model to develop artefacts that quantify and predict QoE using Machine Learning. The development of proposed model is framed and guided by Design Science Research approach with the purpose of enabling providers to more informed decisions regarding QoE and/or to optimise resources accordingly. Although the work is oriented at developing an artefact that has clear utility for practice, the nascent design theory underpinning the work is developed and discussed.

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Section: Artefact Mutabilitymentioning

confidence: 99%

Section: Artefact Mutabilitymentioning

confidence: 99%

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Developing a Quality of Experience (QoE) model for Web Applications

Lycett

Radwan

2018

Information Systems Journal

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“…Information systems (IS) researchers also increasingly recognize the need to make a visible practice impact (Agarwal & Lucas, ; Davison & Bjørn‐Andersen, ; Galletta et al, ; Nunamaker, Briggs, Derrick, & Schwabe, ; Nunamaker, Twyman, Giboney, & Briggs, ; Swanson, ; Wiener et al, ). As an academic discipline, the lack of demonstrable practice impact will eventually jeopardize our identity and viability (Agarwal & Lucas, ; Nunamaker et al, ; Swanson, ). Business school accrediting bodies such as the Association to Advance Collegiate Schools of Business (AACSB) and the European Foundation for Management Development have revised their standards with impact at the core of business schools’ missions.…”

Section: Introductionmentioning

confidence: 99%

“…Australia's EI states, in the submission guidelines, that “the description of the impact should be driven by explicit evidence, for example cost‐benefit analysis, or adoption of public policy that leads to changes in behaviour” (Australian Research Council, , p. 19). How to manage research endeavors to make a visible impact?Impact can only manifest in practice. Yet, practitioners generally do not read or understand academic journals (Nunamaker et al, ). Demonstrating impact requires researchers to traverse the “last research mile,” that is, to go beyond assuming that proof‐of‐concept prototypes will generate value as a matter of course and conduct more sophisticated proof‐of‐value research to ascertain and maximize research value (Nunamaker et al, ).…”

Section: Introductionmentioning

confidence: 99%

Usable, in‐use, and useful research: A 3U framework for demonstrating practice impact

Pan

Pee

2020

Information Systems Journal

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In addition to innate curiosity, many of us also see scientific research as a way of making the world a better place. There has been a drive to better understand and observe the practical and societal impact of research, led by researchers seeking to find meaning and purpose in their work, as well as government agencies responsible for allocating research funding to maximum effect. Despite a wealth of guidance from researchers discussing impact and agencies evaluating impact, making practice impact visible and demonstrable remains arduous to researchers because it appears to be possible only at the end of a long and winding pathway to impact. This article presents a framework for demonstrating practice impact as it is being realized progressively, rather than only at the end of the pathway. It identifies usable, in‐use, and useful research outputs, with each having cumulative and demonstrable practice impact. Our analyses of existing impact evaluation guidelines and top‐ranked impact cases submitted to the Research Excellence Framework 2014 showed that all three forms of impact can be demonstrated and are recognized as practice impact. Framing impact in terms of “use” inherently connects the perspectives of researchers and beneficiary users and positions users as co‐producers of impact rather than passive objects and recipients of research. The 3U framework is descriptive as well as prescriptive. It identifies impact indicators for each form of impact. It also indicates the necessary actions for strengthening impact. When applied iteratively, the 3U framework facilitates the identification and pursuit of new research questions that will further solidify a research endeavour's practice impact.

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SISA News: Software to Support the Swedish Information Systems Community

Sjöström

2020

Designing for Digital Transformation. Co-Creating Services With Citizens and Industry

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Creating High-Value Real-World Impact through Systematic Programs of Research

Cited by 37 publications

References 0 publications

Developing a Quality of Experience (QoE) model for Web Applications

Developing a Quality of Experience (QoE) model for Web Applications

Usable, in‐use, and useful research: A 3U framework for demonstrating practice impact

SISA News: Software to Support the Swedish Information Systems Community

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