Creating and sustaining trust in virtual teams

Greenberg, Penelope Sue; Greenberg, Ralph H.; Antonucci, Yvonne Lederer

doi:10.1016/j.bushor.2007.02.005

Cited by 175 publications

(166 citation statements)

References 12 publications

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“…We therefore concluded that additional information did play a vital role for a person to reach a perception judgment. In fact the above results conformed to the claim that perception of ability is cognitive [28,55], which means that the perception is formed based on trustworthy or untrustworthy acts, rather than one's affective state.…”

Section: Discussion For Hypothesissupporting

confidence: 82%

“…However, additional information again did significantly affect the perception rating. These findings also supported the claim that perception of integrity is also cognitive in nature [28,55]. However, there existed some subtle differences in the impact of additional information between perceptions of ability and of integrity.…”

Section: Discussion For Hypothesissupporting

confidence: 81%

“…Consequently, it is reasonable to postulate that an individual may alter others' judgments through recognizing and skillfully handling their emotions and moods [6,25,26]. High-EI people normally possess such an ability [8,27,28]. This leads us to believe that the presence of high-EI individuals might speed up the formation of a trustful relationship.…”

Section: Emotional Intelligencementioning

confidence: 99%

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When Emotional Intelligence Affects Peoples’ Perception of Trustworthiness

Lee¹,

Selart²

2015

TOPSYJ

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By adopting social exchange theory and the affect-infusion-model, the hypothesis is made that emotional intelligence (EI) will have an impact on three perceptions of trustworthiness -ability, integrity and benevolence -at the beginning of a relationship. It was also hypothesized that additional information would gradually displace EI in forming the above perceptions. The results reveal that EI initially does not contribute to any of the perceptions of trustworthiness. As more information is revealed EI has an impact on the perception of benevolence, but not on the perceptions of ability and integrity. This impact was observed to be negative when the nature of the information was negative. On the other hand, information alone was shown to have a significant impact on the perceptions of ability and integrity, but not on the perception of benevolence. Theoretical and practical implications of the findings are addressed.

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Section: Discussion For Hypothesissupporting

confidence: 82%

Section: Discussion For Hypothesissupporting

confidence: 81%

Section: Emotional Intelligencementioning

confidence: 99%

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When Emotional Intelligence Affects Peoples’ Perception of Trustworthiness

Lee¹,

Selart²

2015

TOPSYJ

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“…The survey was conducted by means of an online, self-administered questionnaire using Qualtrics™. ) who were identified from prominent project communication management literature (Harrin, 2010a;Ehsan et al, 2008;Walther, 1997;El-Saboni, Aouad & Sabouni, 2009;Glücker & Schrott, 2007;Greenberg & Antonucci, 2007;Dube & Marnewick, 2012). The questionnaire was also circulated to all the current students 2 and alumni of masters, postgraduate diploma and certificate programmes in the Graduate School of Technology Management at the University of Pretoria.…”

Section: Methodsmentioning

confidence: 99%

Exploring the influence of instant messaging and video conferencing on the quality of project communication

Bond-Barnard

Fletcher

Steyn

2016

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Growth in computer-mediated communication (CMC) technologies such as instant messaging (IM) and video conferencing (VC) has led to a need to explore the utilisation and influence of these tools on the quality of project communication, which must still be established. This article reports the results of a survey conducted among 210 project practitioners using CMC in various industries to determine how, why and what each medium is used for, and how these media influence factors that promote quality communication. Some results showed that the use of both instant messaging and video conferencing in projects is moderate and both improve the quality of communication in virtual teams, however in different ways.Keywords: Project communication, computer-mediated communication, instant messaging, video conferen cing, virtual teams AbstrakDie groei in rekenaar-bemiddelde kommunikasietegnologie soos kitsbood skappe en videokonferensies het gelei tot ŉ behoefte om die benutting en invloed van hierdie tegnologie op die gehalte van projekkommunikasie te verstaan aangesien dit nog nie vasgestel is nie. Hierdie artikel rapporteer die resultate van 'n opname wat gedoen was onder 210 projekpraktisyns wat CMC's gebruik in verskeie industrieë om te bepaal hoe, hoekom en waarvoor elke medium gebruik word, en hoe hierdie media die faktore beïnvloed wat kwaliteitkommunikasie bevorder. Sommige resultate toon dat die gebruik van beide hierdie tipe media in projekte matig is en dat kitsboodskappe en videokonferensies albei die gehalte van kommunikasie in virtuele spanne verbeter maar egter op verskillende maniere.Sleutelwoorde: Projekkommunikasie, rekenaar-bemid delde kommunikasie, kits bood skap, videokonferensies, virtuele projekspanne.

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“…Two major components of trust are recognized: the logically assessed component of trust that is called cognitive-based trust [14], and the social component known as affective-based trust. Cognitive-based trust is related to the rational characteristics of the trustees including reliability [24], responsibility [8], integrity, and competence [23].…”

Section: Introductionmentioning

confidence: 99%

Trust dynamics in global software engineering

Jalali

Gencel

Šmite

2010

Proceedings of the 2010 ACM-IEEE International Symposium on Empirical Software Engineering and Measurement

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Trust is one of the key factors that determines success or failure of any software project. However, achieving and maintaining trust in distributed software projects, when team members are geographically, temporally and culturally distant from each other, is a remarkable challenge. This paper explores the dynamics of trust and best practices performed in software organizations to address trust-related issues in global software engineering. Semistructured interviews were conducted in six different distributed software development organizations and a resulting trust dynamics model is presented. Based on the findings, the paper also provides suggestions for the industry to achieve trust in distributed collaborations.

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Creating and sustaining trust in virtual teams

Cited by 175 publications

References 12 publications

When Emotional Intelligence Affects Peoples’ Perception of Trustworthiness

When Emotional Intelligence Affects Peoples’ Perception of Trustworthiness

Exploring the influence of instant messaging and video conferencing on the quality of project communication

Trust dynamics in global software engineering

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