Creating an online library to support a virtual learning community

Sandelands, Eric

doi:10.1108/10662249810368923

Cited by 12 publications

(4 citation statements)

References 7 publications

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“…Such collaboration can occur among organizations of different types -such as research and development (R&D) collaboration among organizations in the public sector and the private sector, or among universities and private enterprise (Furnell et al, 1998;Johnson and Johnston, 2004;Nursall, 2003). Such collaboration also occurs in the fields of education (Sandelands, 1998;Daniels, 1996;Suryanarayanan and Kyriakides, 2004;Zurita and Nussbaum, 2004) and medicine (Bruun-Rasmussen et al, 2003;Rao and Turoff, 2000). Kobayashi et al (1998) described their experiences in designing two applications for synchronous sharing of web browsers in the context of Internet-based collaborative customer service.…”

Section: Related Workmentioning

confidence: 99%

A collaborative model for service provision by multiple public‐sector agencies

Chang

Chao

et al. 2006

Internet Research

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Purpose -This study proposes an integrated collaborative web site among government agencies to enhance customer satisfaction with the service quality of government agencies. Design/methodology/approach -The present authors invited all involved public-sector agencies to integrate their service processes into a model of one-stop shopping and established collaborative mechanism for providing customized service. Findings -The present study has identified five factors that were critical for success in such an undertaking. These factors included: establishing appropriate regulations for the implementation process; designing a viable collaborative-service system; establishing a closely connected virtual organization; ensuring the participation of senior managers from all agencies; and obtaining the cooperation of the facilitators from various agencies (including appropriate merit and bonus incentives). Practical implications -The real challenge for establishing the collaborative-service web site was managerial -in combining the service processes of a dozen or more agencies to make the model work. Managerial issues that need to be addressed were the design of service processes, the overall organizational structure, the establishment of audit and supervision procedures, and the establishment an operational model for the web site. Originality/value -This web site serves as a successful "one-stop-shopping" model that increases customer satisfaction with the service quality of government agencies. This study provides information for other government agencies that might wish to establish similar collaborative models to enhance service in the public sector.

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Section: Related Workmentioning

confidence: 99%

A collaborative model for service provision by multiple public‐sector agencies

Chang

Chao

et al. 2006

Internet Research

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“…The success of action learning relies very much on learners being motivated to learn for themselves (O'Hara et al, 1997). Sandelands (1998) suggests that action learning is synergetically more effective in a set (group of colleagues who are comrades in adversity). Zuber-Skerritt (1995) claims that action learning encourages self-critical reflection and feedbacks from critical friends (i.e.…”

Section: What Is Action Learning ?mentioning

confidence: 99%

Learning action learning

Koo¹

1999

Journal of Workplace Learning

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This paper outlines the action learning approach in adult education. To begin, it cites some definitions of action learning and describes the characteristics of this andragogical model through contrasting the common barriers and the benefits. The concept of questioning insight is dealt with in the learning equation. The social aspects of learning from each other in a set environment have been emphasized. With the advent of new technology, the future of action learning is highly promising to the learners, their employers, the education providers and the society. Some useful Web sites are included for those who want to approach learning more about the action learning approach.

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“…Utilize electronic publishing and communications technology to resource your programmes, and you have a basic virtual corporate university model. [4] So what should your learning organization learn about? What should be its syllabus?…”

Section: What To Promote In the Learning Organizationmentioning

confidence: 99%

Developing a Robust Model of the Virtual Corporate University

Sandelands¹

1997

Journal of Knowledge Management

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The corporate virtual university model outlined in this paper embraces the workplace learning paradigm, but not in an exclusive sense. It seeks to understand the roles of academic and professional institutions as external forces in developing rigorous models of virtual corporate universities that meet the learning needs of individuals and organizations. This approach is enhanced by our ability to support knowledge creation and disseminate knowledge using electronic communications infrastructure.

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Creating an online library to support a virtual learning community

Cited by 12 publications

References 7 publications

A collaborative model for service provision by multiple public‐sector agencies

A collaborative model for service provision by multiple public‐sector agencies

Learning action learning

Developing a Robust Model of the Virtual Corporate University

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