Creación, diseño, validación y puesta en práctica de un instrumento de medición de la satisfacción de usuarios de organizaciones que prestan servicios deportivos (Creationing, designing, validationing and putting in practice of a measurement instrument of

Abstract

Son pocos los practicantes que realizan actividades físicas organizadas. Con el objeto de incrementar el número de abonados, las organizaciones que ofrecen servicios deportivos deben mejorar la percepción del servicio prestado. El objeto de este trabajo es construir un instrumento que mida la satisfacción de los usuarios de organizaciones deportivas. La escala de percepción del servicio recibido está formada por cuatro dimensiones: técnicos deportivos, recursos materiales, actividades e imagen de la organización. Ha sido validada mediante la validez de contenido y la fiabilidad de la misma fue determinada mediante el Alpha de Cronbach, con un valor de 0,916 para el total de la escala. En su aplicación práctica hemos visto que las dimensiones que han alcanzado una valoración más alta han sido los técnicos y la imagen de la organización. Se han encontrado diferencias en la percepción del servicio recibido en función del sexo y la actividad practicada. En conclusión, la escala de percepción de la organización deportiva es un instrumento que cumple con los requisitos psicométricos esenciales, al tiempo que es de fácil aplicación y proporciona datos relevantes para los responsables de las organizaciones.Abstract: There are not too much people who practice physical activities organized. With the purpose to increase the number of this kind of people, organizations which give sport services must improve the perception of the service provided. The purpose of this research is to make an instrument that measures the satisfaction of users from sport organizations. The scale of perception from the service received consist of four dimensions: sport trainers, material resources, activities and image of the organization. It has been validated by content validity and reliability of the scale was determined trough Alpha of Cronbach with a valve of 0.916 for totally of the scale. In our application we have seem that the dimensions which have reached highest marks have been sport trainers and image of the organization. We have found some differences in the perception of the services recived depending on the sex and the activity that users practice. In conclusion, the scale of perception for sport organizations is a tool which meets the essential psychometric requirements, and at the same time it is easy application and provides relevant information for managers of organizations.

Experienced vs. Novice Participants Perception of Overall Quality and Intention to Join in Future Sport Trials: Case European Duathlon Championship

“…Several instruments are used to try to explain it by considering different dimensions: SERVQUAL [ 34 ], a model by Rust and Oliver [ 35 ], and sub-dimensions [ 36 , 37 , 38 , 39 ]. Specific models are used in the field of sports management: SPORTSERV [ 40 ], EVENQUAL) [ 41 ], SEQSS [ 38 ], EPOD, and EPOD2 [ 42 , 43 ], which also introduce dimensions specific to each sporting event or service [ 25 , 27 , 44 , 45 , 46 , 47 ]. Furthermore, taking into account that perception may vary from spectators to participants [ 31 ], some analyses focus on spectators [ 14 , 44 , 48 , 49 , 50 ], and others on participants [ 13 , 17 , 30 , 51 , 52 , 53 ].…”

Medición de la motivación para aprender inglés como lengua extranjera: Validación del LLOS-IEA. Diferencias de Sexo y Edad en las regulaciones emocionales

“…The items that scored mean values <2.5 in suitability (Nuviala Nuviala et al, 2008) were revised according to the experts 'reviews, and if four out of five experts did not classify any item within its theoretical dimension, it was readapted again so it would clearly and accurately express the theoretical dimension. The overall item concordance of comprehensibility and suitability was measured through the Intraclass Correlation Coefficient (ICC) from a Two-way mixed model, assuming an absolute agreement.…”

Willingness to communicate in a foreign language in the four skills. Sex and age differences | Disposición a comunicarse en un idioma extranjero en las cuatro destrezas. Diferencias de edad y sexo

“…The items that scored mean values <2.5 in suitability (Nuviala et al, 2008) were revised according to the experts' reviews, and if four out of five experts did not classify any item within its theoretical dimension, it was readapted again so it would clearly and accurately express the theoretical dimension. The overall item concordance of comprehensibility and suitability was measured through the Intraclass Correlation Coefficient (ICC) from a Two-way mixed model, assuming an absolute agreement.…”