COVID-19, social distancing, and risk-averse actions of hospitality and tourism consumers: A case of South Korea

Im, Jongho; Kim, Jewoo; Choeh, Joon Yeon

doi:10.1016/j.jdmm.2021.100566

Cited by 85 publications

(58 citation statements)

References 20 publications

(24 reference statements)

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“…In the "Digitalization" community (in violet), 7 out of 9 accounts use CSR hashtags. Consistently with the previous communities, accounts that use hashtags related to the social dimension are more (7) than the ones posting about the environmental dimension (5), while the economic dimension is still the minor one (2).…”

Section: Plos Onesupporting

confidence: 80%

“…Management research concerning the effects of Covid-19 on firms' performances mainly focused on specific sectors or stock market prices, also considering the impact of CSR activities. A broad area concerned the hospitality and tourism industry [2][3][4], food and beverage businesses [5], banking [6], and the manufacturing sectors [7]. Some papers focused on the consequences of firms' practices on their performances (for example [8], studied the effects of remote working on small businesses).…”

Section: Introductionmentioning

confidence: 99%

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Firms’ challenges and social responsibilities during Covid-19: A Twitter analysis

et al. 2021

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This paper offers insights on the major issues and challenges firms face in the Covid-19 pandemic and their concerns for Corporate Social Responsibility (CSR) themes. To do so, we investigate large Italian firms’ discussions on Twitter in the first nine months of the pandemic. Specifically, we ask: How is firms’ Twitter discussion developing during the Covid-19 pandemic? Which CSR dimensions and topics do firms discuss? To what extent do they resonate with the public? We downloaded Twitter posts by the accounts of large Italian firms, and we built the bipartite network of accounts and hashtags. Using an entropy-based null model as a benchmark, we projected the information contained in the network into the accounts layers, identifying a network of accounts. We find that the network is composed of 13 communities and accounts at the core of the network focus on environmental sustainability, digital innovation, and safety. Firms’ ownership type does not seem to influence the conversation. While the relevance of CSR hashtags and stakeholder engagement is relatively small, peculiarities arise in some communities. Overall, our paper highlights the contribution of online social networks and complex networks methods for management and strategy research, showing the role of online social media in understanding firms’ issues, challenges, and responsibilities, with common narratives naturally emerging from data.

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Section: Plos Onesupporting

confidence: 80%

Section: Introductionmentioning

confidence: 99%

Firms’ challenges and social responsibilities during Covid-19: A Twitter analysis

et al. 2021

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“…The restaurant business is probably vulnerable to behavioural shifts in reaction to the pandemic. One of its notable behavioural modifications in the COVID-19 pandemic was selfpreemptive measure such as physical distancing which was deemed essential towards lowering the infection curve (Gupta & Wong, 2020;Im et al, 2021;Zhang et al, 2021). The food safety officials have also advised the practice of setting a reasonable distance of 1.5 meters in the foodservice establishment.…”

Section: Literature Review the Covid-19 Impact On Socioeconomicmentioning

confidence: 99%

Challenges and Uncertainty: The Impact of Covid 19 on Segi Seri Group Sdn. Bhd.

Sharif¹,

Akbarruddin²,

Yusoff³

et al. 2021

IJARBSS

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Running a business operation has always been associated with certain risk that needs to be constantly monitored to ensure that the risk is under control. In the middle of the present COVID-19 pandemic that has affected various aspects of socioeconomic, the risk and challenges faced by the business organisation just went up a notch higher. The current socioeconomic was unprecedented and due to the drastic measure taken by the government to slow down the spread of the disease, many businesses find themselves struggling to stay afloat as they were unable to run the business as they normally did. Due to the nature that necessitates them to interact directly with the customers, the hospitality industry has received one of the hardest impacts as the pandemic continues. Foodservice sector such as restaurant, small roadside stall, and event management catering has felt the full-frontal brunt of the COVID-19 wave with the latter facing the harshest impact. This study investigated the risk and challenges that a local event management catering company called Seri Segi endured during the COVID-19 pandemic. The study was conducted through 4 months of observation and interviews with some of the employees. The data were analysed using narrative analysis that extracted the key or crucial point of the data. The result showed there were 6 areas of concern that became the challenges for Seri Segi group: branding, cost, customer demand, competition, promotion, and manpower.

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“…Until April 13, 2021, 135,057,587 coronavirus cases (COVID‐19) and 2,919,932 deaths have been reported from World Health Organization (WHO). As a major public health emergency with the fastest spreading speed, COVID‐19 had serious impacts on agriculture (Jami, 2021 ), tourism (Im et al, 2021 ; Salem et al, 2021 ; Zheng et al, 2021 ), economy (Aduhene & Osei‐Assibey, 2021 ; Pham et al, 2021 ), and public health (Pu et al, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

The effects of community safety support on COVID‐19 event strength perception, risk perception, and health tourism intention: The moderating role of risk communication

2021

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The community is crucial in preventing COVID‐19 pandemic. By employing 313 online surveys, it is found that the community safety support enhances risk perception, disruption recognition, and criticality recognition but it negatively impacts on novelty recognition. Additionally, risk communication could moderate the relationship between risk perception and health tourism intention. These findings reveal that people would pay more attention to the risk information and they could join health tourism in the post‐pandemic period to enhance their personal physical and mental health. Therefore, health tourism enterprises should appropriately strengthen risk communication and improve people's health awareness to further promote healthy tourism consumption.

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COVID-19, social distancing, and risk-averse actions of hospitality and tourism consumers: A case of South Korea

Cited by 85 publications

References 20 publications

Firms’ challenges and social responsibilities during Covid-19: A Twitter analysis

Firms’ challenges and social responsibilities during Covid-19: A Twitter analysis

Challenges and Uncertainty: The Impact of Covid 19 on Segi Seri Group Sdn. Bhd.

The effects of community safety support on COVID‐19 event strength perception, risk perception, and health tourism intention: The moderating role of risk communication

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