COVID-19 pandemic: transformation from physical to virtual classrooms (mediation analysis using PLS-SEM)
Mamta Sharma,
Taruna Dubey,
Hardeep Chahal
Abstract:PurposeThe purpose of this paper is threefold: first, to examine the influence of the quality of online classes on student satisfaction and student loyalty; second, to explore the mediating role of student participation between online classes and student satisfaction; third, to examine the mediating role of student satisfaction between online classes and student loyalty.Design/methodology/approachThe primary data is collected from the postgraduate students in Jammu and Kashmir, India. A descriptive research de… Show more
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