COVID-19 pandemic and the impact of cross-cultural differences on crisis management: A conceptual model of transcultural crisis management

Abstract

In this paper, leadership tasks and stakeholder response during transboundary crisis management are analyzed based on findings from Hofstede’s study, GLOBE Project, and theoretical concepts in cross-cultural management. Accordingly, a conceptual model of transcultural crisis management is proposed. Seven propositions (P) and sixteen sub-propositions (SP) are developed and then tested using the case method. The case of the COVID-19 pandemic is studied to note the effects of cross-cultural differences and intercultural communication in the pre-crisis, crisis, and post-crisis stages. Cross-cultural differences are found to affect sense-making, decision-making, sense-giving and meaning-making during pre-crisis and crisis management stages. Implications of these findings and further research agenda are discussed.

Associations between the implementation of telework strategies and job performance: Moderating influences of boundary management preferences and telework experience

“…The cultural context has a strong influence on work-related values and norms (e.g., Hofstede, 1984 ; Schwartz, 1999 ), which also affect telework constellations (e.g., Peters and den Dulk, 2003 ; Adamovic, 2022 ). In addition, there have been cross-cultural differences in pandemic related measures to limit the spreading of the COVID-19 virus (e.g., imposing lockdowns; Bajaj et al, 2021 ) and in individuals’ psychological responses to the COVID-19 pandemic ( Yap et al, 2021 ), which may have caused further cross-cultural differences in the adoption of telework strategies. We therefore suggest future research to address cross-cultural similarities and differences in the way teleworkers organize their work processes.…”

Enacting Economic Resilience: A Synthesis of Economic and Communication Frameworks

“…Second, this review centers on examples derived from United States governance and economic structure both because its importance to the global economy renders it a relevant and heuristically useful context for examining economic resilience. As we have emphasized throughout this review, contextual and social factors have enormous impact on the organization, resilience, and the construction economic realities (Bajaj et al, 2021), and the centrality of the United States economy has demonstrable effects on our interpretations and analysis in this work. In this way, this work is not intended to operate as an immutable and unwavering indication of what economic resilience is and can be.…”

Engaging with contemporary issues: Should we study war?

“…For example Mangla (2021) has examined working in a pandemic and post-pandemic period in relation to cultural intelligence. Bajaj et al (2021) has focused on the impact of cross-cultural differences on crisis management during COVID. Nair and Selvaraj (2021) have looked at cultural and social identity as a lens for understanding responses to managing COVID.…”