Objective: The Lombardy region was among the areas most affected by COVID-19 infection worldwide; the Lombardy Emergency Medical System (EMS) responded immediately to this emergency. We analyzed several critical aspects to understand what occurred in that region. Methods: This retrospective study compares the events managed by the dispatch center and the characteristics of the patients transported to the hospital-age, sex, SpO 2 , deaths-managed by the EMS in Brescia and Bergamo provinces between March-April 2020 and March-April 2019. Ambulances' waiting time at the hospitals before discharging patients and the patients' severity at emergency department admission were also analyzed. Results: EMS managed 37,340 events in March-April 2020, þ51.5% versus 2019. "Breathing" or "Infective" events reported to the dispatch center increased more than tenfold (OR 25.1, p < 0.0001) in March 2020 and twofold in April 2020 compared to 2019 (OR 3, p < 0.0001). Deaths increased þ246% (OR 1.7, p < 0.0001), and patients not transported to hospital þ481% (OR 2.9, p < 0.0001) in March 2020 compared