Covid-19 hotlines, helplines and call centers: a systematic review of characteristics, challenges and lessons learned
Maryam Eslami Jahromi,
Haleh Ayatollahi,
Ali Ebrazeh
Abstract:Background
During the Covid-19 pandemic, a number of hotlines/helplines/call centers was implemented to provide remote services and support public health. The objective of this study was to investigate the characteristics, challenges and lessons learned of implementing Covid-19 hotlines/helplines/call centers during the pandemic.
Methods
PubMed, Web of Science, Scopus, the Cochrane Library, IEEE Xplore, and ProQuest databases as well as Google Scho… Show more
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