Coupling Elements of a Framework for Cognitive Matchmaking with Enterprise Models

Abstract

Abstract. Actors working in knowledge intensive organizations have to cope with an increased cognitive load by increasing complexity of knowledge intensive tasks that these actors have to fulfill. This is caused by developments such as: Globalization, growing product and service complexity, customers that become more and more powerful, outsourcing, and inter-organizational alliances that cause organizations to grow more rapidly. Excessive cognitive load negatively influences the quality of knowledge intensive task fulfillment. It is discussed how elements from a cognitive matchmaking framework can be coupled with an example enterprise model to partly provide a solution for avoiding cognitive load of actors in becoming too excessive. This exercise enables to achieve a better understanding of the cognitive fit of actor types and knowledge intensive task types they have to fulfill.