Cost-effective content alert system using SMS: a case study at Bundelkhand University Library, Jhansi

Jetty, Sridevi; Bajpai, Maneesh Kumar; K, John Paul Anbu

doi:10.29085/9781783300037.003

Cited by 1 publication

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“…With the manual operations of MAPECON Cavite Highlands in rendering services and assigning and confirming schedules to the technicians, numerous issues such as: (1) difficulty monitoring quarterly maintenance for customers; (2) delays and time-consuming assignments of daily schedules, and (3) difficulties for technicians to know the time and assignment of services, resulting in customer dissatisfaction, are unavoidable. Some applications are designed to entertain; others are designed to reduce human effort; still others are designed to reduce complexity and aid in decision-making; and still others are designed to automate manual systems [16] [17]. Thus, the researcher came up with the system, which is an advantage for MAPECON Cavite Highlands and improves the quality of service that they provide to their customers.…”

Section: Introductionmentioning

confidence: 99%

Me-Connect: An SMS Alert System for Online Pest Control Services

Peji

2022

JITC

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MAPECON Cavite Highlands provides environmentally friendly pest control solutions, necessitating the development of an integrated system to serve as a notification alert to customers and service technicians. MAPECON employees and management face challenges as the company's customer base expands, resulting in dissatisfaction with customer service. This newly developed system alters the way MAPECON handles services provided, reducing human error and improving its current servicing system. This servicing system has the following features: (1) a system that reduces the service staff's workload in monitoring the customer's quarterly maintenance; (2) an online scheduling system that allows the administrator to view the Technicians' daily service at a given point in time; (3) a system that sends alert messages to Technicians regarding the assigned services; (4) an online system that uses SMS technology to shorten the process of scheduling services for Service Technicians; and (5) a system that uses SMS technology to alert Technicians for required service in the future. The descriptive method of research was used in this study, which was created with PHP as its platform and MySQL for its database, while the Fourth Generation Technique software model was used due to its flexibility. Me-Connect, also known as MAPECON's E-Connect, sends real-time transactions to the appropriate personnel, which is critical for providing good service. Using ISO/IEC 9126 software product quality standards, the system received an average rating of 4.53 from respondents, indicating that it served its functions properly and met all of the required requirements.

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Section: Introductionmentioning

confidence: 99%

Me-Connect: An SMS Alert System for Online Pest Control Services

Peji

2022

JITC

View full text Add to dashboard Cite

show abstract

Cost-effective content alert system using SMS: a case study at Bundelkhand University Library, Jhansi

Cited by 1 publication

References 0 publications

Me-Connect: An SMS Alert System for Online Pest Control Services

Me-Connect: An SMS Alert System for Online Pest Control Services

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