Correlations among Emotional Labor, Servant Leadership, and Communication Competence in Hospital Nurses

Abstract

Purpose: The purpose of this study was to identify correlations among emotional labor, servant leadership, and communication competence in hospital nurses. Methods: A self-administrated survey was conducted with a convenient sample of 210 nurses, using a structured questionnaire. The data were analyzed by descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficient using SPSS/WIN 20.0 program. Results: The mean emotional labor score was 3.4±0.60. There was very strong and negative correlation between emotional labor and servant leadership (r=-.896, p<.001). Communication competence was positively correlated with servant leadership (r=.298, p<.001) and moderately and negatively correlated with both frequency of emotional labor (r=-.166, p=.016) and the degree of attention to emotional expression (r=-.143, p=.039). Conclusion: As a strategy to reduce emotional labor of hospital nurses, the findings suggest training programs for nurses to enhance servant leadership and communication competence.

Emotional Labor: The Role of Servant Leadership

“…Therefore, although the first of the research hypotheses were not supported, the second and third hypotheses were supported. When we look at the studies examining the relations between servant leadership and emotional labor in the literature, it was seen that emotional labor was handled both in general and together with its sub-dimensions, but servant leadership was only considered as a general without considering its sub-dimensions (Barbuto & Millard, 2014;Park et al, 2015;Lu et al, 2019;Begenirbaş & Yalçın, 2020). However, in our study, unlike all these studies, the servant leadership approach was handled within the scope of seven servant leadership behaviors.…”

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Linking leadership styles to communication competency and work engagement: evidence from the hotel industry

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