Corporate social responsibility in the retail business: A case study

Abstract

In an economic scenario that sees greater attention paid to sustainability issues, the retail sector features significant economic influence and resources to address sustainability challenges successfully. The retail industry is challenged to carry on corporate social responsibility (CSR) initiatives whilst aiming at competitive prices and communicating such CSR activities to its customers and employees. Employing a case study conducted within one of the major European retailers in clothing, the paper aims to provide a new perspective on CSR in the retail business. Results highlight the importance of clear and extensive communication and translation of CSR initiatives as a central element to raise awareness and engagement for both employees and customers, positively impacting retail organizations in boosting their business performance and sustainability outcomes at the same time. Practical implications include the need for retail firms to organize their CSR external and internal communication effectively.

Building resilience for sustainability of MSMEs post COVID-19 outbreak: An Indian handicraft industry outlook

“…Also, a study by Ref. [ 24 ] drew attention to the importance of CSR initiatives to increase the engagement of employees and customers, positively helping businesses to build positive impact and resilience.…”

Participative pricing and donation programs in a socially concerned supply chain

“…Further, the possibility of coordinated decisions is investigated through a revenue-sharing contract. Evident from the literature, CSR practices need to be observed throughout entire supply chain (Dal Mas et al, 2022). The remainder of this paper is organized as follows; the related literature is outlined in Section 2.…”

“…Although, CSR practices are increasingly being adopted to build better businesses (Sharma, 2019), but not long ago, managers has interpreted these initiatives as a major threat to economic value of their business (Welford & Frost, 2006). CSR practice eventually increases sales performance (Dal Mas et al, 2022)…”

Research on Corporate Social Responsibility Coordination of Three-Tier Supply Chain Based on Stochastic Differential Game

“…Some literatures (Tang et al, 2018;Dal Mas et al, 2021;Endrikat et al, 2021) have studied CSR from the perspective of the coordinated relationship between corporate leaders, employees, and other internal members and CSR. But in the process of supply chain CSR management, the self-interested behaviors of the supply chain members can lead to conflict of interests.…”