Corporate Social Responsibility in the Media: A Content Analysis of Business News in Spain

Pérez, Andrea; Salmones, María del Mar García de los; López-Gutiérrez, Carlos

doi:10.1080/23736992.2018.1440558

Cited by 19 publications

(13 citation statements)

References 28 publications

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“…Socially conscious individuals are characterised by their understanding, tolerance and appreciation of the well-being of other people, increase in quality of life and economic progress in their communities and protection of nature (Webb et al, 2008;Pepper et al, 2009: Kim et al, 2010. Such individuals behave according to their interests and concern for social issues, with the environmental dimension being especially important (Pepper et al, 2009;Collins and Kearins, 2010;Pérez and García-De los Salmones, 2018). Allen and Ferrand (1999) hypothesised that to act pro-environmentally, individuals must focus beyond themselves and be concerned with the community at large.…”

Section: Social and Environmental Consciousness And Ewom Intentionmentioning

confidence: 99%

“…There is a voluntary or intentional exposure to news and media outlets lend greater salience to information, which enhances the cognitive responses of the audience (Eisend and Küster-Rohde, 2012). The news media can be an ally in the promotion of CSR (Zhang and Swanson, 2006), but journalists will always cover irresponsible actions (Tench et al, 2007, Pérez, et al, 2018. In fact, on an almost daily basis, the media report small and large examples of irresponsible behaviour (Lin-Hi and Muller, 2013).…”

Section: Introductionmentioning

confidence: 99%

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Determinants of Electronic Word-of-Mouth on Social Networking Sites About Negative News on CSR

2020

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Social network sites are a new communication channel to convey CSR information. They are a multiple-way source that let users participate, spread content and generate electronic word-of-mouth about companies (eWOM) both positive and negative, that can dramatically affect their reputation and future business. To identify the factors behind this behaviour, we designed a causal model to explain the intention to both comment on and share a negative corporate social responsibility (CSR) news posted on Facebook. We included the following as explanatory variables: social consciousness, environmental consciousness, information usefulness, corporate image and attitude towards sharing and commenting on CSR news. We surveyed 208 Facebook users who evaluated a fictitious news item about an environmental issue. We observed that social and environmental consciousness influences the usefulness of information and the attitude towards behaviour, which may explain the eWOM intention of the specific news. However, corporate image can cause people to refrain from generating eWOM and spreading the news on their friend social network.

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Section: Social and Environmental Consciousness And Ewom Intentionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Determinants of Electronic Word-of-Mouth on Social Networking Sites About Negative News on CSR

2020

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“…However, there is less discussion on what motivates a firm to participate in social initiatives. Some common hypotheses include firm attributes such as size [1], profitability and financial performance [2,3], regulation and tax incentives [4], executive characteristics and contractual obligations [5,6] and more recently, media exposure or visibility [7,8]. Given that firms care about their reputation and the positive impact CSR has on that reputation, we focus on the visibility motivation.…”

Section: Introductionmentioning

confidence: 99%

The Effect of Corporate Visibility on Corporate Social Responsibility

Morris

Young

2019

Sustainability

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Outside of direct ownership, the general public may feel it is an implicit stakeholder of a firm. As the public becomes more vested in a firm’s actions, the firm may be more likely to engage in Corporate Social Responsibility (CSR) activities. We proxy for the public’s stake in a firm with public visibility. Based on 3400 unique newspaper publications from 1994–2008, we measure visibility for the S&P 500 firms with the frequency of print articles per year concerning the firm. We find that visibility has a signficant, positive relationship with the CSR rating. Evidence also suggests this relationship may be causal and working in one direction, from visibility to CSR. While the existing literature provides other factors that influence CSR, visibility proves to have the most significant impact when tested alongside those other factors. Visibility also has a mediating effect on the relationship between CSR rating and firm size. CSR rating and firm size relate negatively for the lowest visibility firms and positively for the highest. This paper provides strong evidence that visibility is an important factor to consider for studies on corporate social performance.

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“…The disclosure of CSR information is part of the dialogue between an ethical company and its stakeholders that helps legitimize corporate behaviour and thus contributes to generate positive outcomes for the company (Michelon, 2011). Based on this idea, over the past decades the amount of CSR communication provided by companies has grown rapidly and researchers have started to focus their attention on CSR communication more specifically (Pérez et al , 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

Information specificity, social topic awareness and message authenticity in CSR communication

Pérez

Salmones

Liu³

2020

JCOM

Self Cite

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PurposeThis paper explores how companies can improve consumer attitudes towards corporate social responsibility (CSR) messages and companies by designing the content of the message, which should provide specific information and improve social topic awareness among consumers. The paper also explores the mediating role of message authenticity between the CSR message content and consumer attitudes towards the information and the company.Design/methodology/approach302 participants evaluated the website of a fictitious company that included information about its CSR activities. The authors collected data through a questionnaire of Likert-type and dichotomous scales and contrasted the hypotheses with a causal model, analysing the relationships among variables through structural equation modelling (SEM) with the software EQS 6.1.FindingsThe findings suggest that information specificity and social topic awareness improve consumer perceptions of message authenticity. The findings also show that message authenticity improves consumer trust and attitudes towards the information and the company. Attitude towards the information, message authenticity and social topic awareness show the largest impacts on trust and attitude towards the company, while information specificity also has a positive although smaller effect.Originality/valueIntegrating information specificity and social topic awareness within the conceptual model presented in this paper, based on the heuristic-systematic model (HSM) and attribution theory, allows researchers and practitioners to close the gap between companies' CSR activities and consumers' perceptions, attitudes and behaviours.

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Corporate Social Responsibility in the Media: A Content Analysis of Business News in Spain

Cited by 19 publications

References 28 publications

Determinants of Electronic Word-of-Mouth on Social Networking Sites About Negative News on CSR

Determinants of Electronic Word-of-Mouth on Social Networking Sites About Negative News on CSR

The Effect of Corporate Visibility on Corporate Social Responsibility

Information specificity, social topic awareness and message authenticity in CSR communication

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